ASHLEY BENT
Glendale Heights,IL
Summary
Highly motivated, experienced caseworker with 15+ years of experience serving the elderly population in both a long-term care and assisted living environment. Passionate client advocate with excellent interpersonal and communication skills who is committed to improving the quality of life for my clients.
Overview
15
15
years of professional experience
Work History
Life Services Coordinator/ Case Manager
Encore Village Assisted Living
2020.03 - Current
- Maintains up to date audits to ensure timely completion of resident Service Plans and Care Plan conferences per regulation
- Completes admission assessments on all perspective clients to determine most appropriate level of care
- Identifies clients changing needs and implements interventions to improve safety and overall quality of life
- Assists in client orientation and acclimation to new environment
- Develops strong, trusting, ongoing relationships with clients, families, and providers
- Initiates Monthly Care Plan schedule, sending invitations to clients, families and appropriate staff members
- Resolves client issues and concerns through active listening and validation
- Coordinates services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
- Develops and implements comprehensive, individualized Service Plans to address client needs continuously updating plan of care as needs change
- Partners with physicians, social workers, activity therapists, nutritionists, and nurses to develop and implement individualized Service Plans and documents client interactions and interventions in electronic charting systems
- Creates and maintains client files and documents as necessary
- Coordinates individual referrals to obtain community services, advocates for client needs and resolve roadblocks
Case Manager- PRSC
Winfield Woods Healthcare
2017.07 - Current
- Maintained a caseload of approximately 40 clients
- Worked with different disciplines to provide cohesive care to patients
- Conducted case management, resource referral, and discharge planning
- Facilitated Advance Directive completion reflecting client's desires
- Actively protected the rights of each client, continuously promoting the dignity, individuality and autonomy of each individual served
- Conducted required assessments quarterly, annually, and as needed, continuously updating resident plan of care to address changing needs
- Worked with a diverse population including: elderly, mentally ill, disabled, etc
- Completed required client interviews, assessments and documentation in a timely manner
- Collaborated with residents, families and interdisciplinary team members to develop individualized, client centered treatment plans
- Scheduled and actively participated in Interdisciplinary meetings to address the clients ever changing needs
- Provided therapeutic interventions to assist residents in coping with and adjusting to the nursing home environment
Case Manager-PRSC
Wheaton Care Center
2008.12 - 2017.06
- Completed admission resident assessments including development and implementation of individualized plan of care for each resident in order to address their psychosocial, behavioral and emotional needs
- Lead Skills training groups to assist towards psychosocial rehabilitation
- Served as a liaison between the facility and the resident/their family
- Promoted and protected resident's rights and the psychological well being of each resident
- Maintained a caseload of approximately 35 residents
- Coordinated the residents' discharge planning process and made referrals for appropriate home care services as needed
- Active participant in the interdisciplinary team
- Provided case management services to residents in the nursing home setting
- Completed social service portion on MDS including CAA's
Education
Bachelor of Social Work -
Illinois State University School of Social Work
Normal, IL2008
Skills
- Passionate client advocate
- Case management
- Interdisciplinary collaboration
- Active Listening
- Solid documentation and assessment skills
- Excellent communication (written and verbal)
- Natural emotional empathy
- Strong customer service and interpersonal skills
- Data Entry
- Scheduling and Calendar Management
- Work Planning and Prioritization
- Relationship Building
- Problem Solving
- Time Management
- Organizational Skills
Timeline
Life Services Coordinator/ Case Manager
Encore Village Assisted Living
2020.03 - Current
Case Manager- PRSC
Winfield Woods Healthcare
2017.07 - Current
Case Manager-PRSC
Wheaton Care Center
2008.12 - 2017.06
Bachelor of Social Work -
Illinois State University School of Social Work
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