Ashley Berndt
Seattle,WA
Summary
Dedicated and motivated employee constantly seeking opportunities to expand skill set and make valuable contributions to the success of both the company and the team. Strong emphasis on effective communication, meticulous attention to detail, problem-solving abilities, and active listening skills. Well-equipped to tackle any challenge that comes in the way.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advisor
Nissan
07.2024 - 08.2024
- Provided exceptional customer service as an Express Service Advisor, ensuring prompt and efficient vehicle maintenance and repair
- Managed a high volume of customer inquiries, addressing concerns and providing accurate information on services offered
- Collaborated with technicians to prioritize work orders based on urgency and availability of parts, optimizing workflow efficiency
- Assisted in the development of service packages tailored to specific vehicle models and mileage intervals
- Coordinated with the parts department to ensure timely delivery of required components for scheduled repairs or maintenance tasks
- Maintained a clean and organized work area in compliance with safety regulations
- Collaborated with colleagues to identify opportunities for process improvements within the express service department
Team Member
Papa John's
07.2023 - 02.2024
- Provided customer service to customers by taking orders and giving out the orders when ready
- Multitasking by ensuring customer orders are getting out on time and that they are correct
- Maintaining store by wiping down counters, checking temperatures, checking dates on toppings and dough
- Maintaining speed by keeping precision
Barista
Starbucks
02.2023 - 05.2023
- Disabled excellent customer service by greeting all customer's and listening to customer's desires to recommend best products
- Restocked counter and customer's areas and ensured drip coffee was fresh for customers
- Demonstrated attention to detail by maintaining cleanliness of lobby and store kiosk
- Ability to utilize other coffee products when desired products run out
- Ability to multitask by acting as cashier while preparing multiple customer's food and drinks order, ensuring quality of food and drink items
Fuel Lead
QFC
08.2022 - 02.2023
- Used calendar management skills to create weekly work schedules for employees
- Maintained office file cabinets by organizing items by date
- Ensured fuel equipment, including fuel pumps and canopy, were running properly for customers
- Calling fuel mascot when repairs were needed on any fuel equipment
- Called in employees as needed to ensure full staff was scheduled for shifts
- Managed employees by ensuring they maintained cleanliness of work areas and followed WA Tobacco Laws when selling Tobacco items
- Discussed any customer concerns with management
Cashier
QFC
11.2020 - 08.2022
- Scanned goods using POS system, ensuring pricing customer was satisfied with product
- Managed customer transactions using cards or cash
- Greeted customers as they entered and left the store
- Maintained customer service by engaging in conversation with customer's checking out
- Bagged groceries for customer's maintaining the quality of times by organizing and packing items securely
Education
High School Diploma -
Nathan Hill High School
Seattle, WASkills
Customer Service
Computer Skills
Multitasking and Organization
Vehicle assessment
Listening Skills
Attention to Detail
Service Scheduling
Problem-Solving
Time Management
Pet handling
Friendly and outgoing
Proficient in Microsoft Office Suite
Phone and Email Etiquette
Certification
- Food Handler Certification
- Driver's License, 02/22/20, 11/14/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Service Advisor
Nissan
07.2024 - 08.2024
Team Member
Papa John's
07.2023 - 02.2024
Barista
Starbucks
02.2023 - 05.2023
Fuel Lead
QFC
08.2022 - 02.2023
Cashier
QFC
11.2020 - 08.2022
High School Diploma -
Nathan Hill High School