Ashley Bhudeo
Berwyn,IL
Summary
Hardworking, disciplined, resourceful and dedicated individual who's highly organized and skilled in verbal and written communication. A strong leader who works well under pressure and portray a positive mindset towards the environment. An excellent team player who enjoys working closely with others. Someone who is seeking opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
Work History
Customer Experience Banker
Huntington National Bank
Berwyn, IL
08.2023 - Current
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Helped customers understand and use mobile applications and online banking.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Maintained accurate records of all transactions within the branch's database system.
- Modified, opened and closed checking, savings, credit card application.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Completed thorough and accurate documentation for deposits or withdrawals.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Resolved problems or discrepancies concerning customers' accounts.
- Performed special services for customers, ordering bank cards and checks.
- Prepared official checks for customers.
- obtained referrals from customers and used sales techniques such as outbound sales calling to increase business.
- prepare currency transactions reports and process night deposits.
Supervisor
Tony's Fresh Market
Berwyn, IL
01.2023 - 07.2023
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives communication goals.
- Responded to customer questions regarding products, prices and availability.
- Maintained positive working relationship with fellow staff and management.
- Established and enforced clear goals to keep employees working collaboratively.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Complied with company policies, objectives and communication goals.
- Identified needs of customers promptly and efficiently.
Cashier
Tony's Fresh Market
Berwyn, IL
02.2022 - 12.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Education
GED -
Online (United States of America)
08.2021
High School Diploma -
Academy of Apex Education
Guyana07.2019
Skills
- Team player mentality
- Reliable and punctual
- Written and oral communication skills
- Leadership
- Multitasking
- Analytical
- Time management
- Detailed Oriented
- Computer skills
- Microsoft Office
- Reliable and trustworthy
- Bank Sales
- Cash Handling
- Check Cashing and Withdrawals
- Recordkeeping requirements
- Customer Service-Oriented
- Generating referrals
Timeline
Customer Experience Banker
Huntington National Bank
08.2023 - Current
Supervisor
Tony's Fresh Market
01.2023 - 07.2023
Cashier
Tony's Fresh Market
02.2022 - 12.2022
GED -
Online (United States of America)
High School Diploma -
Academy of Apex Education