Samuel Wilson
Pittsburgh,PA
Summary
Adaptable professional experienced in banking and warehouse operations. Known for strong technical troubleshooting and creative thinking skills, contributing to improved workflows and customer satisfaction. Ready to leverage expertise to drive operational excellence and enhance client experiences.
Overview
7
7
years of professional experience
Work History
Customer Experience Banker
Huntington Bank
01.2023 - Current
- Managed daily banking operations to ensure exceptional customer service and satisfaction.
- Assisted clients with account management, resolving inquiries and issues promptly.
- Collaborated with team members to streamline branch workflows and improve efficiency.
- Trained new staff on banking procedures, enhancing overall team performance and compliance.
- Implemented customer feedback strategies to elevate service quality and retention rates.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
Warehouse Operator
ACCO Brands
05.2019 - 12.2022
- Operated forklifts and pallet jacks to efficiently move materials throughout warehouse.
- Managed inventory control processes using ERP software for accurate stock levels.
- Trained new employees on safety protocols and operational procedures to ensure compliance.
- Collaborated with team to optimize workflow, reducing processing time for order fulfillment.
- Implemented best practices for packaging and labeling, enhancing accuracy in shipments.
- Managed the receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as Warehouse Operator.
Office Monitor
Allegheny College
10.2021 - 05.2022
- Monitored office activities to ensure adherence to policies and procedures.
- Assisted with scheduling and organizing meetings for faculty and staff.
- Implemented organizational systems to enhance office efficiency and productivity.
- Enhanced office efficiency by streamlining administrative procedures and implementing new filing systems.
Education
Bachelor of Science - Astrophysics
Allegheny College
Meadville, PA05-2022
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT04-2028
Skills
- Customer service
- Cash handling
- Creative thinking
- Cash management
- Technical troubleshooting
- Technical support
- Complaint resolution
- LAN/WAN
- Microsoft outlook
- Issue troubleshooting
- Fast typing speed
- Work independently
- Team player attitude
Timeline
Customer Experience Banker
Huntington Bank
01.2023 - Current
Office Monitor
Allegheny College
10.2021 - 05.2022
Warehouse Operator
ACCO Brands
05.2019 - 12.2022
Bachelor of Science - Information Technology
Western Governors University
Bachelor of Science - Astrophysics
Allegheny College