Ashley Black
Cartersville,GA
Summary
Proven Operations Performance Manager and Customer Relations Manager with a track record of elevating efficiency and client satisfaction at Cox Automotive and Marietta Toyota. Expert in coaching and mentoring, performance analysis, and workflow optimization, I've driven significant improvements in employee engagement and operational excellence. My strategic approach to business analysis and client relationship management has consistently enhanced organizational performance and customer loyalty.
Overview
7
7
years of professional experience
Work History
Operations Performance Manager
Cox Automotive
09.2021 - 11.2024
- Evaluated current processes to develop improvement plans.
- Cultivated strong relationships with key stakeholders, ensuring effective communication across all levels of the organization.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Enhanced client engagement through tailored training programs and workshops.
- Managed quality control process to drive accuracy of performance inputs.
- Delivered bespoke analyses and insights to define and drive growth across brand key performance indicators.
- Monitored key performance indicators and built processes to support partner performance and growth.
Customer Relations Manager
Marietta Toyota
12.2017 - 09.2021
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Managed customer relations on ongoing basis to maximize customer retention.
Education
No Degree - Psychology
Kennesaw State University
Kennesaw, GASkills
- Customer focus
- Performance analysis
- Data interpretation
- Employee engagement
- Client relationship management
- Risk assessment
- Business analysis
Contact
Cartersville, GA 30120
Education
Kennesaw, GA
Timeline
Operations Performance Manager
Cox Automotive
09.2021 - 11.2024
Customer Relations Manager
Marietta Toyota
12.2017 - 09.2021
No Degree - Psychology
Kennesaw State University