Ashley Blake
Houlton,ME
Summary
Experienced in managing patient care procedures and optimizing service delivery, demonstrating strong organizational skills in high-pressure environments. Proficient in maintaining compliance with healthcare regulations while overseeing inventory management and appointment scheduling, contributing to operational efficiency. Developed expertise in client relationship management through personalized insurance solutions, leveraging CRM software to track interactions and enhance customer satisfaction. Proven ability to educate clients on risk management and policy renewals, ensuring ongoing alignment with their coverage needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Dental Assistant
Dr Peter Stanley
Houlton, ME
10.2018 - Current
- Monitored and evaluated patient care procedures, identifying areas for improvement and implementing necessary changes.
- Assisted in the management of patient flow, ensuring timely and effective service delivery across departments.
- Maintained inventory of medical supplies, ensuring availability and compliance with healthcare regulations and standards.
- Assisted in performing clinical procedures, enhancing patient comfort and ensuring adherence to safety protocols.
- Prepared examination rooms and sterilized instruments, contributing to a hygienic environment for patient care.
- Managed patient records and appointment scheduling, improving operational efficiency and patient flow.
- Educated patients on oral hygiene practices, fostering better health outcomes and compliance with treatment plans.
- Sterilized instruments and maintained infection control protocols.
- Performed dental radiography procedures as directed by dentist.
- Assisted in laboratory work such as pouring models, trimming dies, making temporaries.
- Prepared materials for restorations, taking impressions, and fabricating temporary crowns.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
Property and Casualty Insurance Agent
Varney Agency
Houlton, ME
11.2016 - 10.2018
- Provided expert advice on risk management and helped clients choose the appropriate level of coverage.
- Managed a portfolio clients, providing personalized insurance solutions based on individual needs.
- Utilized CRM software to track leads, customer interactions, and sales progress efficiently.
- Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.
- Facilitated policy renewals, ensuring clients' coverage needs were continuously met.
Customer Service Representative
Yorks of Houlton
Houlton, Maine
02.2016 - 10.2016
- Provided exceptional customer service by addressing inquiries and resolving issues, enhancing overall customer satisfaction.
- Processed transactions efficiently and accurately, contributing to a smooth operation and positive customer experience.
- Pushed for sales by cold calling and scheduling customers to test out vehicles.
- Engaged with customers to understand their needs and provide tailored solutions, building lasting relationships.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Some College (No Degree) - Dental Hygiene
University of Maine Augusta
Augusta, MESkills
- Patient care procedures
- Infection control protocols
- Clinical procedure assistance
- Medical supply inventory
- Appointment scheduling
- Patient education
- Dental radiography
- Laboratory work assistance
- CRM software
- Client relationship management
- Risk assessment
- Record management
- Medical records management
- Dentrix proficiency
- Dental radiography techniques
- Dental appliance fabrication
Certification
- CDA
- Dental radiographer
Accomplishments
- Recipient of the Liz Koch memorial grant.
References
References available upon request.
Timeline
Certified Dental Assistant
Dr Peter Stanley
10.2018 - Current
Property and Casualty Insurance Agent
Varney Agency
11.2016 - 10.2018
Customer Service Representative
Yorks of Houlton
02.2016 - 10.2016
Some College (No Degree) - Dental Hygiene
University of Maine Augusta