Jennifer Oliveira
Acushnet,MA
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Friendly Dental Assistant with several years of success building strong relationships with patients and providing quality support during dental procedures. Knowledgeable and experienced in dental procedures. Works well with all personality types when interacting with patients and staff.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Dental Assistant
Cortland Dental
New Bedford, MA
07.2007 - Current
- Provided patient care and chairside assistance during dental procedures.
- Assisted with the placement of sealants, topical anesthetics, and fluoride treatments.
- Performed dental radiography procedures as directed by dentist.
- Sterilized instruments and maintained infection control protocols.
- Maintained patient records accurately in accordance with HIPAA regulations.
- Set up trays for specific dental procedures according to established protocols.
- Organized clinical charts prior to patient appointments.
- Greeted patients upon arrival at office and provided them with necessary information about their treatment plan.
- Assisted in laboratory work such as pouring models, trimming dies, making temporaries.
- Maintained a clean working environment by sterilizing instruments and disposing of hazardous materials properly.
- Coordinated scheduling of appointments between patients, dentists, hygienists, lab technicians.
- Responded promptly to patient inquiries via phone calls or emails in a professional manner.
- Gathered medical information, dental health history and vitals from patients.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Scheduled appointments for clients, customers, and other visitors.
Certified Pharmacy Technician
CVS Pharmacy
New Bedford, MA
09.2004 - 07.2007
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Performed administrative duties such as filing, data entry, answering phones.
- Assisted patients in understanding their medication instructions and usage directions.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Resolved customer complaints regarding product quality or quantity issues.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
Education
High School Diploma -
G.N.B.R.V.T.H.S
New Bedford06-2006
Skills
- Exam room setups
- Four-handed procedures
- Patient Management
- Restorative procedures
- Dental Radiography
- Disinfecting rooms and equipment
- Patient Assessments
- Patient schedule management
- Patient Relations
- Patient Counseling
- Indirect Patient Care
- Electronic Charting
- Patient education and counseling
- Patient care management
Certification
- Certified Dental Assistant\
- Formerly Certified Pharmacy Technician
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
References
References available upon request.
Timeline
Certified Dental Assistant
Cortland Dental
07.2007 - Current
Certified Pharmacy Technician
CVS Pharmacy
09.2004 - 07.2007
High School Diploma -
G.N.B.R.V.T.H.S