Ashley Bogart
Americas Best Contacts And Eyeclasses
Cartersville,GA
13
years of professional experience
Skilled Medical Receptionist with a strong background in medical office administration. Manages patient appointments and medical records while delivering exceptional care in high-volume environments. Focuses on creating a welcoming atmosphere that enhances patient experiences and streamlines office operations. Employs strong organizational skills and proactive problem-solving to support team success and patient well-being.
Work History
Optician/Medical Receptionist
2 Years- Interpreted prescriptions and recommended lens and frame options aligned with patient needs.
- Fitted eyewear, adjusted frames, and verified comfort, alignment, and visual acuity.
- Educated patients on lens features, frame care, and proper eyewear maintenance.
- Processed orders accurately through dispensing systems and coordinated lens fabrication details.
- Reviewed insurance benefits and explained coverage, pricing, and available product options.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Streamlined appointment scheduling and follow-up processes, improving operational efficiency and customer satisfaction.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Answered calls, routed inquiries, and resolved patient questions with accurate, professional communication.
Grooming Salon Manager
3 Years 2 Months- Evaluated team performance and implemented strategies to enhance individual contributions.
- Scheduled employees and oversaw customer appointment calendar.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Monitored inventory levels, managed budget effectively, and coordinated timely requisition of supplies and equipment.
- Recruited, hired, evaluated and disciplined service staff members.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment and services.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Delivered exceptional customer service and motivated team members to build long-lasting relationships with clients.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
- Resolved customer complaints regarding worker performance or services rendered.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
Collections Specialist
2 Years 9 Months- Notified customers of delinquent accounts with an attempt to collect outstanding amounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Arranged debt repayment and established repayment schedules tailored to customer finances.
- Received payment and posted to appropriate customer accounts.
- Reviewed accounts to determine payment plan compliance.
- Developed collection methods to achieve or exceed company financial goals.
- Developed and implemented collection methods to support company financial goals.
- Recorded information about customers' financial status and collections status efforts.
Shift Manager
3 Years- Directed and led employees and team members on effective operations, methods and procedures.
- Assisted employees in completing tasks during busy periods. during peak periods.
- Communicated with other shift managers to facilitate continuity of customer service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Trained employees on customer interactions to enhance service quality.
- Guided employees on effective operations and procedures to improve team performance.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Documented receipts, employee hours and inventory movement.
- Organized shift workers for effective inventory receiving and restocking. for inventory receiving, auditing and restocking.
Education
GED
Certified Optometric Technician Level 1 - Optometry
Certified Optometric Technician Level 2 - Optometry
Skills
Customer Service
Effective Multitasking
Time Management
Reporting documentation
Clerical Support
Positive and Professional
Payment Collection
Time management
Insurance verification
Computer skills
Insurance billing
Appointment scheduling
Education and Training
other
Timeline
Optician/Medical Receptionist
Americas Best Contacts And Eyeclasses
01.2024 - 01.2026Read More
Grooming Salon Manager
Waggz N Whiskerz
08.2020 - 10.2023Read More
Collections Specialist
Farmers Home Furniture
09.2015 - 06.2018Read More
Shift Manager
Walker's Fried Pies and BBQ
09.2012 - 09.2015Read More
North Metro Technical College
GED
Read More
National Vision
Certified Optometric Technician Level 1 from Optometry
Read More
National Vision
Certified Optometric Technician Level 2 from Optometry
Read More