Harmony Deweese
Port Angeles
Summary
Dynamic professional with a strong background in customer service and optical measurements, honed at Steven D. Lewis OD. Proven ability to resolve customer complaints effectively while ensuring accurate insurance verification. Recognized for exceptional multitasking and teamwork skills, consistently delivering outstanding results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Optician/Front Desk Medical Receptionist
Steven D. Lewis OD
03.2020 - 09.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Restaurant Shift Manager
Gordy's Pizza & Pasta
10.2016 - 03.2020
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Education
GED -
Peninsula College
Port Angeles01-2023
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Eyeglass repair
- Decision-making
- Teamwork
- Multitasking
- Cash handling oversight
- Customer complaint resolution
- Reliable and responsible
Timeline
Optician/Front Desk Medical Receptionist
Steven D. Lewis OD
03.2020 - 09.2023
Restaurant Shift Manager
Gordy's Pizza & Pasta
10.2016 - 03.2020
GED -
Peninsula College
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