Madeline Chatman
Summary
Skilled in insurance verification and fostering teamwork, I excel in fast-paced environments, significantly improving operational efficiency. My adept problem-solving and customer relations skills drive positive outcomes and foster loyalty. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Optician/Front Desk Medical Receptionist
Texas State Optical
08.2023 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
Server Manager
Wolfpack Bar & Grill
05.2022 - 09.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
PRN Therapist
Sealy Rehab Clinic
08.2022 - 12.2022
- Enhanced treatment effectiveness for patients with diverse needs through individualized care strategies.
- Improved patient outcomes by developing and implementing personalized therapy plans.
- Served as a liaison between patients and other healthcare professionals, coordinating care effectively across disciplines.
- Taught patients how to use braces, crutches, and prosthetic devices to reduce pain.
- Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
- Helped maintain inventory levels of essential supplies required for daily operation within the clinic setting, contributing to overall efficiency.
- Developed strong working relationships with Physical Therapists, contributing to an effective team dynamic that enhanced the overall quality of patient care.
Cashier
Dollar General
07.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
High School Diploma -
Sealy High School
Sealy, TX06.2018
Skills
- Customer Service
- Optical Measurements
- Insurance Verification
- Computer Skills
- Repairing Glasses
- Optical dispensing
- Insurance Billing
- Verbal and written communication
- Teamwork and Collaboration
- Time management skills
- Problem-Solving
- Customer relations understanding
Timeline
Optician/Front Desk Medical Receptionist
Texas State Optical
08.2023 - Current
PRN Therapist
Sealy Rehab Clinic
08.2022 - 12.2022
Server Manager
Wolfpack Bar & Grill
05.2022 - 09.2023
Cashier
Dollar General
07.2019 - 02.2020
High School Diploma -
Sealy High School