SHAMARIE SAVAGE
GORDO,AL
Summary
Experienced Optician with 7 years in optical retail, enhancing customer service and operational efficiency. Skilled in verifying insurance and managing medical scheduling to optimize patient experiences. Focused on leveraging office management and administrative skills to contribute to a collaborative team environment.
Overview
10
10
years of professional experience
Work History
Optician /Front Desk Receptionist
Tuscaloosa EyeCare
Northport, Alabama
03.2025 - Current
- Conducted vision tests using specialized equipment and tools for accurate assessments.
- Assisted patients in selecting appropriate eyewear based on lifestyle and preferences.
- Educated customers on proper lens care and frame maintenance techniques.
RETAIL SALES
Eyemart Express
Tuscaloosa, AL
04.2023 - 03.2025
- Verified vision insurance, ensuring accuracy and improving customer satisfaction.
- Filled prescriptions promptly, enhancing overall customer experience.
- Streamline prescription processes, reducing wait times.
- Enhance efficiency, significantly improving customer service.
- Fostered a welcoming environment, ensuring customers felt valued and supported throughout their shopping experience.
- Fostered welcoming environment, ensuring customers felt valued and supported during shopping.
DIGITAL SHOPPER
Walmart
Northport, AL
12.2022 - 06.2023
- Fulfilled customer orders to enhance shopping experience and increase satisfaction.
- Processed online orders to ensure timely delivery and maintain customer satisfaction.
- Managed online inventory to ensure product availability for digital shoppers.
- Assisted customers with order placement and navigation on the website.
- Collaborated with teams to enhance user experience on digital platforms.
CUSTOMER SERVICE ASSOCIATE
Lowe's Home Improvement
Northport, AL
11.2021 - 06.2022
- Assisted customers with inquiries, improving satisfaction and encouraging repeat business.
- Welcomed customers warmly, fostering a friendly shopping atmosphere.
- Assisted customers with product selection and answered inquiries effectively.
- Managed inventory levels and restocked shelves promptly.
- Processed customer transactions efficiently at checkout stations.
CUSTOMER SERVICE REPRESENTATIVE
Sitel Group
Hamilton, AL
05.2019 - 12.2020
- Resolved customer inquiries for newspaper, boosting satisfaction and retention rates.
- Addressed subscriber issues, reducing response time and elevating service quality.
- Engaged customers through effective communication strategies.
FRONT DESK RECEPTIONIST
Moore eye clinic
Tuscaloosa, AL
03.2017 - 03.2018
- Managed appointment scheduling to optimize patient flow and enhance overall satisfaction.
- Verified insurance details to facilitate accurate billing and minimize discrepancies.
- Handled phone inquiries to streamline communication and elevate patient service experience.
Education
HIGH SCHOOL DIPLOMA -
Fayette County High School
Fayette, ALSkills
- Vision care
- Patient interaction
- Patient confidentiality
- Patient care
- Ophthalmology
- Medical office experience
- Medical administrative support
- Medical billing
- Medical coding
- Insurance verification
- Medical scheduling
- Documentation review
- Cashiering
- Cash Handling
- Retail Sales
- Customer service
- Client communication
- Front desk
- Communication skills
- Phone etiquette
- Organizational Skills
- Time management
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Data entry
- Data collection
- CRM software
- Clerical experience
- Retail operations
- Sales
- B2B sales
- Shift Management
- Management
- Leadership
- Basic math
- Math
- Typing
- Windows
- Word processing
- Computer skills
- Computer literacy
- Mechanical knowledge
- Load and Unload
- Product handling
- Order Picker
- Food Preparation
- Food Service
- Customer support
- Brand engagement
- Administrative experience
- English
- Writing skills
- Multi-line phone systems
- Frame adjustment
- Organizational Skills
- Management
- Office management
- B2B sales
- Leadership
Personal Information
- Date of Birth: 05/25/95
- Driving License: 1
Ethnicity
- Date of Birth: 05/25/95
- Driving License: 1
Timeline
Optician /Front Desk Receptionist
Tuscaloosa EyeCare
03.2025 - Current
RETAIL SALES
Eyemart Express
04.2023 - 03.2025
DIGITAL SHOPPER
Walmart
12.2022 - 06.2023
CUSTOMER SERVICE ASSOCIATE
Lowe's Home Improvement
11.2021 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
Sitel Group
05.2019 - 12.2020
FRONT DESK RECEPTIONIST
Moore eye clinic
03.2017 - 03.2018
HIGH SCHOOL DIPLOMA -
Fayette County High School