Ashley Boland
Tupelo,MS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Manager
Steele's Dive
04.2017 - 12.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
General Helper
Endville Bakery Co
10.2020 - 02.2021
- Loaded, unloaded and identified building materials, machinery and tools to distribute tools to appropriate locations.
- Kept work areas clean and organized.
- Arrived for work at scheduled time, properly dressed and ready to contribute to team success.
- Answered customer questions and helped resolve various concerns.
Cashier/Front Desk Receptionist
Carlock Chrysler Dodge Jeep Ram Of Tupelo
01.2016 - 03.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Answered calls, helped customers determine what department was needed and transferred their calls.
Server
Mugshots Grill & Bar
08.2015 - 01.2016
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Birthday Party Host
Jump Tupelo
06.2013 - 05.2014
- Coordinated refreshments and food for indoor, outdoor and special location parties.
- Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
- Decorated and set tables in accordance with party themes and age groups.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
Education
No Degree - Diagnostic Medical Sonography
Itawamba Community College
Fulton, MSDental Assisting Certification - Dental Assisting
Accelerated Dental Assisting Academy
New Albany, MS03.2021
High School Diploma -
Tupelo High School
Tupelo, MS05.2013
Skills
- Strategic Planning
- Workforce Management
- Staff Development
- Team Leadership
- Time Management
- Verbal and written communication
- Customer Relationship Management (CRM)
- Staff Management
- Negotiation
- Budget Control
- Staff Training and Development
Timeline
General Helper
Endville Bakery Co
10.2020 - 02.2021
Manager
Steele's Dive
04.2017 - 12.2022
Cashier/Front Desk Receptionist
Carlock Chrysler Dodge Jeep Ram Of Tupelo
01.2016 - 03.2017
Server
Mugshots Grill & Bar
08.2015 - 01.2016
Birthday Party Host
Jump Tupelo
06.2013 - 05.2014
No Degree - Diagnostic Medical Sonography
Itawamba Community College
Dental Assisting Certification - Dental Assisting
Accelerated Dental Assisting Academy
High School Diploma -
Tupelo High School
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