Ashley Bony
Fresno
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality, coupled with talents in customer relations, record-keeping, and problem-solving. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings. Resilient problem solver adept at navigating high-stress situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Representative
LA Fitness
Missouri City
08.2023 - 04.2025
- Greeted members and guests with a friendly and welcoming demeanor.
- Address members directly, and over the phone.
- Handled cash transactions and processed payments accurately at the front desk.
- Assisted with membership inquiries and provided information about fitness programs.
- Managed member check-ins and ensured accurate database entries.
- Aid members in case of emergencies, or conflicts.
Student Ambassador
Yes Prep Student Ambassadors
Houston
08.2022 - 06.2023
- Maintain a friendly conversation while answering questions about various sights of interest.
- Collaborated with school staff to organize student events and activities.
- Supported fundraising initiatives by promoting events through social media platforms.
- Facilitated campus tours for prospective students and families.
Education
Associate of Science - Criminal Justice
Houston Community College
Houston, TX09.2025
High School Diploma -
Yes Prep Southwest
Houston, TX06.2023
Skills
- Proficient in Excel
- Proficient in Word
- Customer service
- Time management
- Data entry
- Hospitality services
- Scheduling appointments
- Fluent in English and Spanish
- Conflict and issue documentation
- Handling well under pressure
- Credit and cash payments
Certification
- Associate of Science in Criminal Justice
- Highschool Diploma
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Representative
LA Fitness
08.2023 - 04.2025
Student Ambassador
Yes Prep Student Ambassadors
08.2022 - 06.2023
Associate of Science - Criminal Justice
Houston Community College
High School Diploma -
Yes Prep Southwest
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