Multi-talented emloyment training specialist consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
12
12
years of professional experience
Work History
Event Security Duel Rate Supervisor
Mohegan Sun Arena
Montville, CT
03.2011 - Current
Greeted guests upon arrival and developed trust with regular patrons
Prevented dangerous disruption attempt at nationally-known concert by reporting security threat to authorities
Accompanied guests to destinations that required security clearance access
Quickly identified disturbance and take immediate action to prevent escalation; praised by executives and law enforcement
Request medical or law enforcement assistance as needed
Approach incidents with calm, professional demeanor
Manage coverage of "weak" spots and monitor likely target areas
Enforce company rules and policies
Monitor CCTV and look for suspicious activity
Scan incoming visitors, using wands
Check credentials for all entrants
Instruct employees in appropriately handling dierent types of situations.
Retail Sales Associate
Toys R Us
Waterford, CT
10.2009 - 12.2009
Greeted customers in-store per day, responding to inquiries, helping with purchase decisions, and providing exceptional customer service Answer store phone calls and oer assistance accordingly Handle cash and, Handle register during high pressure Ring up customer purchases and arrange for door-to-car assistance Maintain knowledge of current promotions and all store policies.
Education
Associate - undefined
Criminal JusticeThree Rivers Community College
05.2016
Skills
Problem Solving
Leadership
Microsoft Excel
Security Office
Customer Service
Supervising
Computers
Approach
Customer Service
Leadership
Microsoft Excel
Organizational Skills
Policies
Problem Solving
Reporting
Timeline
Event Security Duel Rate Supervisor
Mohegan Sun Arena
03.2011 - Current
Retail Sales Associate
Toys R Us
10.2009 - 12.2009
Associate - undefined
Criminal JusticeThree Rivers Community College
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