Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

Ashley Brewer

Rossville,TN

Summary

An experienced and skilled professional with essential education, business, and communication skills. Enthusiastic, energetic and positive individual experienced in working in different environments using customer services skills. Able to solve conflicts and cope well with stress. Demonstrated ability to work effectively with people, particularly customers in stores environment. Excellent problem solving, planning, and organizational skills. Experienced professional working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detailed-oriented and resourceful in completing projects and able to multi-task effectively. Capabilities include: Proven achiever with knowledge of customer service. Strong communication skills. Enthusiastic, self-motivated and dependable leader. Computer literate. Highly competitive, self-starter who is organized, disciplined, and goal-oriented. Experience in providing written and oral presentations. Resourceful and committed. Versatile and adaptable. Welcome the challenges of solving problems.

Overview

14
14
years of professional experience

Work History

Customer Service Advocate

Advanced Service Inc (ASI)
Memphis, TN
07.2018 - Current
  • Worked closely with other departments to ensure quality customer service delivery.
  • Provided accurate, valid, and complete information to customers in a timely manner.
  • Followed up on customer inquiries not immediately resolved.

Sales Associate

Kohl's
Collierville, TN
01.2013 - 03.2022
  • Create an environment that is welcoming for customers
  • Ensure the provision of quality services
  • Assist customers with great customer services while putting them first
  • Participate in staff meetings to better serve customers.

Head Crew Member

Baskin Robbins
Collierville
01.2011 - 01.2017
  • Create an environment that is welcoming for customers and employees
  • Assist customers with excellent customer services
  • Create and Design cakes for multiple occasions for customers
  • Assist with scheduling other staff members
  • Lead staff meetings daily to help staff members to remember customer first.

Education

Associate Degree in Electrical Engineering -

ITT Technical Institute
Memphis, TN
09.2016

Accomplishments

  • Volunteers Pin for AIA Kohl’s Events
  • Service Pin for Customer Service at Kohl’s

Timeline

Customer Service Advocate

Advanced Service Inc (ASI)
07.2018 - Current

Sales Associate

Kohl's
01.2013 - 03.2022

Head Crew Member

Baskin Robbins
01.2011 - 01.2017

Associate Degree in Electrical Engineering -

ITT Technical Institute
Ashley Brewer