Strong Interpersonal skills, Customer Service Driven, Multifunctional, Team Orientated, Maintains Deadlines and Ambitious.
Overview
10
10
years of professional experience
Work History
Operations Specialist
Waste Connections Inc.
11.2022 - Current
Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
Collaborated across departments to identify opportunities for process improvements and increased efficiency.
Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
Optimized supply chain logistics to improve delivery times and reduce transportation costs.
Retail Sales Manager
Harbor Freight Tools
09.2020 - Current
Interview, hire, and train new sales associates
Direct and supervise employees engaged in sales, inventory taking, reconciling cash
Plan and prepare work schedules, and assign employees to specific duties
Listen and resolve customer complaints regarding products or personnel
Be a subject matter expert in my role and model adherence to standard operating procedures
Drive and coach programs execution and results in accordance with standard operating procedures
Grocery Team Lead
Publix Grocery
11.2019 - 09.2020
Promoted from Clerk to Team Lead in June 2020
Oversee the grocery department in the absence of the grocery manager
Including backroom standards of staging, deliveries, and back stocked items
Direct and train grocery associates
Including, planning and forecasting tasks for replenishment, stocking and leveling throughout shift
Dynamically selling liquor products, count batches, and order reviews
Responsible for processing DSD deliveries, merchandising displays, and ensuring security operations are met
Field Assistant Manager
Walmart Headquarters
09.2014 - 10.2019
Develop and directs one or more work streams of cross-functional store planning projects in all -formats by ensuring scope of work is completed, organizing project timelines, facilitating meeting, analyze, plan, and implement project initiatives
Drives the implementation of real estate plans for project facilities by creating phasing plans for new fixtures, new modular, merchandise placements based on modular requirements as well as making sure the store is in-stock and displayed in a timely and safe manner
Drives the implementation of real estate plans for project facilities
Collaborating and communicating with other stakeholders about project obstacles, timelines, and alignment with corporate strategies
As well as directing associates in the creation and maintenance of facility design plans and ensuring all design process steps are followed
Drive sales and financial performance
Directs associates including managers on process and procedures till goals are met
Models, enforces, and provides direction and guidance to Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards
Manages up to 20 plus associates
Education
High School Diploma -
Cook High School , Adel, GA
1998
Skills
Planning and coordination
Cross-functional communication
Experience in leadership
Teamwork and collaboration
Attention to detail
Problem-solving
Excellent communication
Self motivation
Systemknowledge
Extensive use of Microsoft Office products with an emphasis in Excel, Word, Outlook, PowerPoint, Access, and OneNote.
Summary Of Experience
Strong Interpersonal skills
Customer Service Driven
Ambitious
Timeline
Operations Specialist - Waste Connections Inc.
11.2022 - Current
Retail Sales Manager - Harbor Freight Tools
09.2020 - Current
Grocery Team Lead - Publix Grocery
11.2019 - 09.2020
Field Assistant Manager - Walmart Headquarters
09.2014 - 10.2019
Cook High School - High School Diploma,
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