Ashley Brizard
Boca Raton,FL
Summary
Dedicated office manager with over 15 years of experience in healthcare administration. Expert in medical billing, revenue cycle management, staff supervision, and customer relationship management. Committed to optimizing workflows and improving patient satisfaction.
Overview
23
23
years of professional experience
Work History
Office Manager /Revenue Cycle Manager
Midwifery Women's Care
Boca Raton, Florida
07.2014 - Current
- Manage patient billing and collections processes for healthcare services.
- Process medical claims using advanced billing software and electronic health records.
- Review insurance claims for accuracy and compliance with regulations.
- Coordinate with healthcare providers to resolve billing discrepancies.
- Develope training materials for new staff on revenue cycle procedures.
- Schedule surgical procedures while collecting all due payments.
- Implement best practices for optimizing revenue capture across departments.
- Ensure all regulatory requirements were met when submitting claims for payment.
- Oversee supply inventory and maintained relationships with vendors.
- Train new employees on office procedures and software tools.
- Handle customer inquiries and resolved issues in a timely manner.
- Answer phone calls, responded to emails, routed mail and coordinated courier services.
- Track invoices and payments to ensure accuracy of accounts receivable and payable information.
- Manage front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Manage office budget to handle inventory, postage and vendor services.
- Provide training to new hires on office policies and procedures.
- Manage, schedule and coordinate office functions and activities for employees.
Boca Raton Mammography
Aventura OBGYN
Boca Raton, Florida
05.2025 - Current
- Manage daily office operations for mammogram center, ensuring smooth patient flow and efficient service delivery.
- Oversee inventory management of medical supplies and office materials, maintaining optimal stock levels to support uninterrupted patient care.
- Implement office policies to enhance patient care and staff collaboration.
- Manage front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolve customer inquiries promptly, fostering positive relationships with clients and enhancing overall patient satisfaction.
- Supervise staff members, organize schedules and delegate tasks.
- Train new staff on administrative procedures and office protocols.
- Provide training to new hires on office policies and procedures.
- Develop and implement office policies and procedures.
- Track invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitor payments due from clients and promptly contact clients with past due payments.
Medical Billing Specialist
Femwell
Boca Raton, Florida
01.2009 - 06.2014
- Reviewed patient information for accuracy and compliance with insurance requirements.
- Ensured timely submission of claims to maximize reimbursement from insurance providers.
- Resolved billing discrepancies and denials by effectively communicating with insurance companies.
- Collaborated with healthcare providers to obtain necessary documentation for claims.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Adhered to HIPAA regulations when handling confidential patient information.
- Processed medical claims using advanced billing software and electronic health records.
- Updated patient accounts and maintained accurate billing records consistently.
- Applied payments, adjustments, and denials into medical manager system.
- Maintained detailed records of all billing activities including denials, adjustments, and payments received.
- Finalized appeals and submitted claims to insurance companies.
- Corrected errors in rejected claims and resubmitted for payment to recover lost revenue.
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Monitored aging accounts receivable balances to ensure timely resolution of outstanding payments.
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Meticulously tracked and resolved underpayments.
- Submitted refund requests for claims paid in error.
- Processed credit card payments from patients in accordance with office policy.
- Performed quality control of data entry system to verify proper posting of claims and payments.
- Determined prior authorizations for medication and outpatient procedures.
Front Desk Receptionist
Royal Palm Ob/gyn
Coral Springs, Florida
08.2003 - 12.2008
- Greeted patients and visitors with professionalism and warmth.
- Managed multi-line phone system and directed calls efficiently.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved patient inquiries and issues promptly, ensuring a positive experience.
- Scheduled appointments using electronic health record systems.
- Verified patient information and maintained confidentiality standards.
- Assisted medical staff with administrative tasks.
- Processed payments accurately, providing receipts and ensuring correct billing.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Clarified policies and procedures for visitors, enhancing their understanding and comfort.
- Received and documented packages by signing for deliveries, then distributed items to appropriate personnel.
- Handled sensitive information in a confidential manner.
Education
Medical Coding And Billing - Medical Coding And Billing
Sanford Brown
Fort Lauderdale05-2009
Associate of Arts - Business
Hawaii Pacific University
Honolulu, HI05-2007
Skills
- Office administration
- Inventory management
- Revenue cycle management
- Medical billing
- Workflow optimization
- Policy implementation
- Customer relationship management
- Customer service
- Team building
- Problem solving
- Conflict resolution
- Organizational skills
Timeline
Boca Raton Mammography
Aventura OBGYN
05.2025 - Current
Office Manager /Revenue Cycle Manager
Midwifery Women's Care
07.2014 - Current
Medical Billing Specialist
Femwell
01.2009 - 06.2014
Front Desk Receptionist
Royal Palm Ob/gyn
08.2003 - 12.2008
Medical Coding And Billing - Medical Coding And Billing
Sanford Brown
Associate of Arts - Business
Hawaii Pacific University