Ashley Brizuela-Contreras
Manassas,VA
Summary
Experienced and personable professional with a strong background in customer service, operations, and logistics. Seeking a Beverage Cart Attendant role to elevate guest experiences through exceptional service, attention to detail, and effective communication. Resourceful operations expert with skills in logistics, customer service, and team leadership. Proficient in dispatch coordination, cross-functional communication, and process improvement. Bilingual in English and Spanish with certifications in food handling, alcohol service, and emergency response; prepared to utilize interpersonal and organizational strengths in a guest-facing role within the hospitality or operations industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director of Operations
Malwa Truckline
Manassas, VA
07.2024 - Current
- Oversee daily operations including scheduling, dispatch, and internal communication
- Supervise team members to ensure efficiency and customer satisfaction
- Manage payments, invoices, and record keeping to support financial accuracy
- Ensure compliance with safety regulations and company procedures
- Maintain excellent relationships with clients and vendors through timely, professional communication
Dispatch Coordinator
Deluxe Logistics
Winchester, VA
01.2022 - 06.2024
- Monitored and coordinated delivery schedules to optimize on-time performance
- Provided real-time updates and customer support via phone and email
- Resolved logistics issues and complaints calmly and professionally
- Maintained accurate delivery records and assisted with billing tasks
- Communicated effectively with drivers, management, and clients
Customer Service Representative
HubGroup
Chantilly, VA
06.2020 - 12.2021
- Delivered high-quality customer service in a fast-paced logistics environment
- Answered inquiries, processed service requests, and tracked shipments
- Handled client inquiries with efficiency and professionalism.
- Maintained organized records and documentation for all interactions
- Collaborated with internal departments to ensure smooth operations
Education
Bachelor of Science - Business
George Mason University
Fairfax, VA05.2025
Associate of Science - Business Administration
Northern Virginia Community College
Annandale, VA06.2021
High School Diploma -
Osbourn High School
Manassas, VA06.2020
Skills
- Customer Service and Communication
- Bilingual: English and Spanish
- Cash Handling and Payment Processing
- Food & Alcohol Safety Awareness
- Outdoor Work Readiness and Golf Etiquette
- POS System Use and Inventory Support
- Conflict Resolution and Problem Solving
- Time Management and Multitasking
- Basic CPR and Emergency Response
- Valid Driver’s License
- Excellent customer service
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
Certification
- ServSafe Food Handler
- TIPS Alcohol Certification
- CPR & First Aid – National CPR Foundation
- Customer Service Fundamentals – Coursera
- Valid Driver’s License
Languages
English
Spanish
Timeline
Director of Operations
Malwa Truckline
07.2024 - Current
Dispatch Coordinator
Deluxe Logistics
01.2022 - 06.2024
Customer Service Representative
HubGroup
06.2020 - 12.2021
Bachelor of Science - Business
George Mason University
Associate of Science - Business Administration
Northern Virginia Community College
High School Diploma -
Osbourn High School