Ashley Brooks
DME Coordinator And Orthotic Fitter
Moore,SC
Summary
Accomplished Assistant DME Manager with in-depth experience consistently rising through ranks. Skilled in organization and communication in the healthcare setting with over 12 years of DME expertise. Dedicated to complete knowledge of company products and services for optimized customer service. Adaptable and driven with a strong work ethic and the ability to thrive in a management setting.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Assitant Manager and DME Coordinator
Carolina Orthopaedic And Neurosurgical Assoicates
Spartanburg, SC
08.2018 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assessed all inventories at multiple locations and brought in items that were requested by the surgeons while keeping optimal levels for expected demands while keeping cost low
- Maintained industry knowledge through continuing education, training and monitoring industry publication
- Worked closely with team members and surgeons to deliver requirements, develop solutions and meet deadlines for DME distribution to our patients
- Processed and completed appeals, insurance denials for all DME to insure proper billing and collections
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
DME Coordinator
Spinal Support Solutions
Spartanburg, SC
07.2009 - 08.2018
- Worked at Upstate Spine and Neurosurgical Center to begin DME program
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Maintained master schedule and set up appointments.
- Worked closely with physicians and nurses to deliver project requirements and develop solutions
- Improved operations by working with team members and customers to find workable solutions
- Created materials to help with day to day operations and organization of DME program
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Exercise Science
University of South Carolina
Columbia, SC 08.2005 - 08.2009
Skills
Board Certified Orthotic Fitter since 2013
Strategic planning
Documentation and control
Excellent multi-tasking ability
Policy and procedure modification
EMR / EHR
Complaint resolution
Timeline
Assitant Manager and DME Coordinator
Carolina Orthopaedic And Neurosurgical Assoicates
08.2018 - Current
DME Coordinator
Spinal Support Solutions
07.2009 - 08.2018
Bachelor of Science - Exercise Science
University of South Carolina
08.2005 - 08.2009