Ashley Brooks
Detroit
Summary
A strong minded individual with experience in quality customer service. Able to work independently or in a group setting with minimum supervision. Great interpersonal skills. Comfortable in interacting with all levels of the organization and public.
Overview
7
7
years of professional experience
Work History
Quality Inspector
ETD
2023.12 - Current
- Enhanced product quality by conducting thorough inspections and identifying areas for improvement.
- Reduced defects in production by implementing meticulous inspection processes and protocols.
- Collaborated with manufacturing team to ensure consistent quality standards across all products.
- Developed and maintained comprehensive documentation for quality control procedures, increasing efficiency and transparency.
Customer Service Agent
White House Black Market
2023.02 - 2023.09
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Baker/Food Center Attendant
Cantoros
2020.12 - 2022.01
- Checked equipment to ensure that it meets health and safety regulations and performed maintenance and cleaning, as necessary
- Decorated baked goods such as cakes and pastries
- Placed dough in pans, molds, and on sheets, and baked in production ovens and on grills
- Measured and weighed flour and other ingredients to prepare batters, doughs, fillings, and icings, using scales and graduated containers.
Data Analyst
Citrix
2019.12 - 2020.03
- Maintained logs of activities and completed work
- Compiled, sorted and verified the accuracy of data before it was entered
- Compared data with source documents and re-entered data in verification format to detect errors
- Deleted incorrectly entered data and re-entered correct data.
Cashier
Beauty Exchange
2017.01 - 2019.11
- Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires
- Greeted customers and ascertained what each customer wanted and needed
- Calculated total payments received during a time period, and reconciled this with total sales.
Education
High School Diploma -
ACCESS
Detroit, MISkills
- Account Management
- Account Updating
- Complaint Handling
- Effective Communication
- Positive Attitude
- Telephone Etiquette
- Multitasking Abilities
Timeline
Quality Inspector
ETD
2023.12 - Current
Customer Service Agent
White House Black Market
2023.02 - 2023.09
Baker/Food Center Attendant
Cantoros
2020.12 - 2022.01
Data Analyst
Citrix
2019.12 - 2020.03
Cashier
Beauty Exchange
2017.01 - 2019.11
High School Diploma -
ACCESS
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