Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Brooks

Detroit

Summary

A strong minded individual with experience in quality customer service. Able to work independently or in a group setting with minimum supervision. Great interpersonal skills. Comfortable in interacting with all levels of the organization and public.

Overview

7
7
years of professional experience

Work History

Quality Inspector

ETD
12.2023 - Current
  • Enhanced product quality by conducting thorough inspections and identifying areas for improvement.
  • Reduced defects in production by implementing meticulous inspection processes and protocols.
  • Collaborated with manufacturing team to ensure consistent quality standards across all products.
  • Developed and maintained comprehensive documentation for quality control procedures, increasing efficiency and transparency.

Customer Service Agent

White House Black Market
02.2023 - 09.2023
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Streamlined communication processes for improved information exchange between customers and team members.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.

Baker/Food Center Attendant

Cantoros
12.2020 - 01.2022
  • Checked equipment to ensure that it meets health and safety regulations and performed maintenance and cleaning, as necessary
  • Decorated baked goods such as cakes and pastries
  • Placed dough in pans, molds, and on sheets, and baked in production ovens and on grills
  • Measured and weighed flour and other ingredients to prepare batters, doughs, fillings, and icings, using scales and graduated containers.

Data Analyst

Citrix
12.2019 - 03.2020
  • Maintained logs of activities and completed work
  • Compiled, sorted and verified the accuracy of data before it was entered
  • Compared data with source documents and re-entered data in verification format to detect errors
  • Deleted incorrectly entered data and re-entered correct data.

Cashier

Beauty Exchange
01.2017 - 11.2019
  • Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires
  • Greeted customers and ascertained what each customer wanted and needed
  • Calculated total payments received during a time period, and reconciled this with total sales.

Education

High School Diploma -

ACCESS
Detroit, MI

Skills

  • Account Management
  • Account Updating
  • Complaint Handling
  • Effective Communication
  • Positive Attitude
  • Telephone Etiquette
  • Multitasking Abilities

Timeline

Quality Inspector

ETD
12.2023 - Current

Customer Service Agent

White House Black Market
02.2023 - 09.2023

Baker/Food Center Attendant

Cantoros
12.2020 - 01.2022

Data Analyst

Citrix
12.2019 - 03.2020

Cashier

Beauty Exchange
01.2017 - 11.2019

High School Diploma -

ACCESS

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Ashley Brooks