Ashley Brooks
Miami,FL
Summary
Dedicated retail professional with 15+ years of experience utilizing team-building and interpersonal skills in a fast-paced, customer-focused retail environment. Harnesses skills and experience to greet and help customers as they search for products that meet their needs and desires."AnExperienced store manager with excellent customer service skills. Ability to manage a team and ensure the store runs smoothly. Dedicated to providing a positive shopping experience
Overview
17
17
years of professional experience
Work History
Retail Store Manager
CVS Pharmacy
Miami, FL
03.2011 - Current
- Increased store sales by cross-selling complementary items.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Mitigated business risks by working closely with staff members and assessing performance.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
Assistant Manager
Starbucks
Miami , FL
02.2008 - 01.2017
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Education
Certified Pharmacy Technician (CPhT) Certificate -
D.A. Dorsey Technical College
Miami, FL01-2011
High School Diploma -
Booker T Washington Senior High School
Miami Florida 06-2007
Skills
- Merchandise Strategizing
- Performance monitoring
- Sales Growth
- Goal Setting
- Leadership
- Communication
- Organization
- Inventory control
- Time management
- Decision making
- Motivation
- Human Resources development
- Multitasking
- Problem Solving
- Retail management
- Sales
- Teamwork
- Adaptability
- Compliance
- Delegation
- Loss prevention
- Skill management
- Technical skills
- Detail oriented
- Customer service
- Sales experience
- Budgeting
Timeline
Retail Store Manager
CVS Pharmacy
03.2011 - Current
Assistant Manager
Starbucks
02.2008 - 01.2017
Certified Pharmacy Technician (CPhT) Certificate -
D.A. Dorsey Technical College
High School Diploma -
Booker T Washington Senior High School