ASHLEY BROOKS

• Responsible for providing customer care services such as; online orders, tracking orders, store complaints, filing claims stolen/lost, FFL firearm License transfers and placing orders.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Developed positive relationships with customers through friendly interactions.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

• Organized closets by folding clothes neatly on shelves or hanging them up properly in the closet.
• Monitored cleanliness of lobby, swimming pool and other common areas.
• Swept and damp-mopped private stairways and hallways.

Route planning using GPS.

Excellent time management.

Safety regulations.

• Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
• Interacted positively with residents while cleaning apartments and common areas.
• Cleaned and polished furniture, fixtures, and other surfaces.
• Emptied wastebaskets and replaced trash liners.
• Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
• Sanitized bathrooms including sinks, toilets, showers and tubs, countertops, mirrors and floors.
• Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.

• Responsible for planning and implementing a program to care for young children.
• Provide nutritious snacks and lunches
• Provide adequate equipment and activities
• Ensure equipment and the facility are clean, disinfected, well maintained and safe at times.
• Licensed in Cpr

• Company Overview: Contract Company for Comcast
• Responsible for technical support
• Customer Service
• Check-in Equipment and technicians
• Route planning with GPS
• Safety Regulations
• Excellent time management
• Courtesy Calls to customers
• Scheduling installment jobs
• Contract Company for Comcast

• Responsible for processing personal checks, payroll third-party checks, tax refund, all US Government checks.
• Processing utility bills
• Bad checks dept collection
• Generate payroll for money orders
• Verification of funds
• Verifying corporate funds to complete check cashing processing
• Clerical duties
• Promoting PLS Visa cards

• Responsible for balancing cash tills at the end of every shift. Maintaining cash overages/shortages. Providing excellent customer service, while scanning each sale item. Referencing price checks, obtaining required identification according to the company check cashing policy. Also, making sure the merchandise is returnable and is within the return policy
• Zoning
• Cashier
• Customer service
• Display setups
• Balancing cash drawer
• Floral Design
• Event Coordinator
• Checks and balances
• Cash personal checks
• Processing money grams/money orders/bill payments