Ashley Brooks
Arvada,CO
Summary
Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks in a timely manner. Self-motivated work ethic with ability to work well independently or in team environments.
Overview
14
14
years of professional experience
Work History
Operations Associate
Factory Motor Parts
Thornton, CO
06.2015 - Current
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Directed guests and routed deliveries and courier services through computer program application system.
- Performed clerical duties, including typing, answering phones, completing forms and data entry.
- Developed and implemented procedures for processing returns, data entry, and warehouse operations.
- Managed client communications and data collection to increase office productivity.
- Created and implemented standard operating procedures for records handling.
- Assisted coworkers and staff members with special tasks on a daily basis.
Seasonal Warehouse Team Member
Lowes Companies Inc
Westminster, CO
02.2014 - 08.2014
- Unloaded, sorted and stored materials in correct locations.
- Tracked the movement of supplies and finished products with handheld scanners.
Sales Representative
Fastenal Co
Wheat Ridge, CO
04.2011 - 10.2013
- Proactively managed client correspondence and recorded all tracking and communications.
- Conducted troubleshooting of sales and service operations to increase profitability and bring positive organizational change.
- Created effective organizational systems for reports, agendas, contracts and records.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Utilized effective communication and active listening skills to create client rapport to grow profitability.
- Increased revenue by implementing effective sales strategies in all aspects of the sales cycle process from prospecting leads through close.
Education
Bachelor of Science - Information Technology
Colorado Technical University
Online2019
Associate of Arts - Art
Red Rocks Community College
Lakewood, CO2010
Skills
- Verbal and written communication
- Excellent attention to detail
- Critical thinking
- Optimizing processes
- Planning and implementation
- Java Programming
Timeline
Operations Associate
Factory Motor Parts
06.2015 - Current
Seasonal Warehouse Team Member
Lowes Companies Inc
02.2014 - 08.2014
Sales Representative
Fastenal Co
04.2011 - 10.2013
Bachelor of Science - Information Technology
Colorado Technical University
Associate of Arts - Art
Red Rocks Community College
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