Ashley Brown
Las Vegas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Nelnet
02.2022 - 01.2025
- - Assisted customers with rental assistance application
- - review document and income verification
- - chat , email and phone communication
- - follow up with clients and landlord requesting documents,data entry
- Remote
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
TTEC
01.2019 - 12.2021
- - account lookup and recovery
- - Assisted with fraud alert and frozen account
- - customer service
- Remote
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
Education
High School Diploma -
University of Nevada
4505 S. Maryland Parkway 01.2008
Skills
- - Email Correspondence
- - Multi system navigation
- Customer service
- - Typing Speed45 WPM
- Active listening
- - Quality Assurance
- Data entry
- - trouble shooting
- Customer relations
- Problem resolution
- Call center experience
- Complaint handling
- Microsoft Excel
- Customer satisfaction measurement
- Quality assurance controls
- POS systems expert
Timeline
Customer Service Representative
Nelnet
02.2022 - 01.2025
Customer Service Representative
TTEC
01.2019 - 12.2021
High School Diploma -
University of Nevada
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