Ashley Brown

Facilitated appointment scheduling and addressed healthcare inquiries to enhance patient access to services.

• Coordinated patient flow and ensured timely check-in processes at the facility.
• Executed patient check-ins, verifying insurance details and collecting co-pays promptly.
  Scheduled appointments accurately by coordinating with nursing staff regarding patient needs.
  Answered incoming calls, effectively relaying nurse information to patients and transferring calls.
  Performed triage assessments based on severity using established red flag guidelines.
  Collaborated with nurses and medical assistants to optimize patient scheduling processes.
  Onboarded new patients by providing policy information and updating records accordingly.
  Acted as backup for surgery scheduling while managing medication prior authorization tasks.
  Resolved scheduling conflicts quickly by communicating directly with patients.
• Communicated effectively with medical staff to relay patient concerns and needs.
• Verified patient information and maintained accurate records in electronic systems.
• Educated patients about services, insurance options, and financial responsibilities.
• Handled incoming calls, addressing patient questions and directing them appropriately.
• Verified insurance information, collected payments, and scheduled appointments.
• Answered incoming calls in a professional manner.
• Adhered to HIPAA regulations when handling confidential patient information.
• Coordinated follow-up appointments to optimize patient access to care aligned with provider schedules.
• Inputted patient demographic data into electronic health record system.
• Performed administrative duties such as filing, faxing, photocopying.
• Supported hospital and clinic operations using customer service skills and detailed system knowledge.
• Assisted with the completion of medical forms and records.

Executed patient check-ins, ensuring all information was accurate.
Scheduled scrubbing sessions and conducted reminder calls for providers.
Updated and verified insurance information for patient files.
Handled incoming calls, documenting messages and communicating details from medical staff to patients.
Arranged patient appointments to streamline operational workflow.
Addressed messages from medical staff promptly to facilitate care delivery.
Sorted and organized faxes for each department effectively.

• Coordinated patient flow and ensured timely check-in processes at the facility.
• Communicated effectively with medical staff to relay patient concerns and needs.
• Verified patient information and maintained accurate records in electronic systems.
• Educated patients on services, insurance options, and financial responsibilities to promote informed decision-making.
• Handled incoming calls, addressing patient questions and directing them appropriately.

• Facilitated phone assistance for students and faculty, addressing inquiries effectively.
  Directed calls to supervisors when specialized help was required.
  Processed Hepatitis B forms by scanning, naming, and notifying staff through emails.
  Kept accurate records of Hepatitis B vaccinations and antibody testing in Excel.
  Administered email support, granting SAM system access to appropriate users.
  Verified necessary permits for PI/supervisors engaged in laboratory work.
  Contributed to audit processes for UHealth fire marshal regulations.
  Assisted with maintaining supplies and decorations for seasonal events.
• Organized departmental files and records for efficient access and retrieval.
• Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
• Welcomed visitors, assessed inquiries, and guided them to appropriate staff members for efficient resolution.

• Scheduled follow-up appointments, ensuring no overlaps occurred throughout the calendar.
  Processed invoices, faxes, voicemails, and phone calls to maintain workflow efficiency.
  Managed website referrals, submitting tasks for prompt completion.
  Responded to nurse practitioner's messages regarding patient scheduling and lab results.
  Organized documents while acquiring skills in creating super bills.
  Provided customer service by addressing payments, schedules, transactions, and insurance inquiries.
• Scheduled follow-up appointments, ensuring no overlaps occurred throughout the calendar.Processed invoices, faxes, voicemails, and phone calls to maintain workflow efficiency.Managed website referrals, submitting tasks for prompt completion.Responded to nurse practitioner's messages regarding patient scheduling and lab results.Organized documents while acquiring skills in creating super bills.Provided customer service by addressing payments, schedules, transactions, and insurance inquiries.
• Organized departmental files and records to enhance accessibility and streamline information retrieval.
• Collaborated with team members on various administrative projects and tasks.
• Ensured office cleanliness and organization to support overall productivity.