Ashley Brown
Somersworth,NH
Summary
Dedicated professional with strong customer service skills and a focus on conflict resolution. Known for enhancing dining experiences and training staff to deliver exceptional service.
Overview
13
13
years of professional experience
Work History
Waitress
Fogarty's Restaurant
South Berwick, Maine
09.2013 - Current
- Managed multiple tables during peak hours to enhance customer satisfaction and service flow.
- Provided excellent customer service in fast-paced dining environment.
- Coordinated course timing with kitchen staff to ensure smooth meal service.
- Processed food and beverage orders accurately to ensure timely service.
- Maintained cleanliness and organization of dining area and tables.
- Cleaned and stocked working areas to maintain a welcoming dining environment.
- Handled cash and performed accurate register transactions.
- Trained new staff on restaurant procedures and service standards.
Manager
Fogarty’s Restaurant
South Berwick, Maine
08.2015 - 10.2020
- Managed daily operations, enhancing restaurant service efficiency.
- Oversaw staff scheduling and maintained optimal workforce levels.
- Resolved customer complaints, improving dining experience and satisfaction.
- Trained new employees on restaurant policies and customer service standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Executed accurate bookkeeping, ensuring integrity of financial records.
Education
Somersworth High School
Somersworth, NHSome College (No Degree) - Culinary Arts
York County Community College
Wells, MESkills
- Customer service
- Food safety
- Order accuracy
- Menu knowledge
- Cash handling
- Staff training
- Conflict resolution
- Time management
- Problem solving
- Attention to detail
- Effective communication
- Physical stamina
- Greeting guests
- Strong multitasking
- Order processing
Timeline
Manager
Fogarty’s Restaurant
08.2015 - 10.2020
Waitress
Fogarty's Restaurant
09.2013 - Current
Somersworth High School
Some College (No Degree) - Culinary Arts
York County Community College