Summary
Overview
Work History
Education
Skills
Timeline
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ASHLEY BROWNLOW

Ringgold,GA

Summary

Analytical and detail-oriented healthcare revenue cycle professional with 11+ years of experience in leadership, payment posting, claims administration, denial resolution, and reimbursement analysis. Skilled in identifying root causes of accounts receivable issues, leading resolution initiatives, and collaborating with cross-functional partners to improve accuracy and provider satisfaction. Proficient in Excel, Epic, Athena, and other payer systems with a strong track record of exceeding productivity metrics and driving process improvements.

Overview

8
8
years of professional experience

Work History

Refund Analyst

MedSrv
12.2024 - Current
  • Process credit balances and issue refunds with supporting EOB documentation.
  • Identify and resolve posting errors; collaborate with Epic/Athena teams to adjust balances per payer guidelines.
  • Conduct root cause analysis to prevent recurring issues, documenting trends and recommending solutions.
  • Exceed productivity benchmarks (40+ accounts/day) while maintaining accuracy and compliance.
  • Analyzed refund requests to ensure compliance with company policies and regulations.
  • Coordinated with cross-functional teams to resolve discrepancies in billing and reimbursements.

Lead TextCare Specialist

One to One Health
05.2023 - Current
  • Acted as liaison between patients and providers, ensuring accuracy in scheduling and claims documentation.
  • Restructured customer service process, ensuring quicker response times.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Protected PHI and supported patient satisfaction through timely and accurate responses.
  • Developed training materials for team members, promoting consistent application of best practices in patient care.

Financial Counselor

MedSrv
04.2022 - 12.2024
  • Consulted patients on financial assistance options, resolving complex account discrepancies.
  • Verified insurance and income documentation, ensuring compliance with payer requirements.
  • Delivered consistent, high-quality communication to patients and internal partners.
  • Advised clients on financial options and assistance programs to enhance access to healthcare services.
  • Streamlined intake processes, increasing efficiency in client engagement and service delivery.

Medical Billing Coordinator

Healthcare Administrative Partners
05.2022 - 04.2024
  • Researched and resolved claim denials across multiple payer platforms.
  • Ensured accurate COB compliance and maintained payer-specific documentation.
  • Consistently exceeded productivity and accuracy metrics in high-volume environments.
  • Coordinated medical billing processes to ensure timely submission and reimbursement.
  • Implemented quality control measures to enhance accuracy of billing submissions.

Payment Poster

CHI Memorial
10.2017 - 07.2022
  • Managed AR accounts, reconciled EFTs, and posted adjustments with accuracy.
  • Processed and reconciled payments using healthcare billing software.
  • Verified accuracy of payment postings against remittance advice.
  • Collaborated with billing department to resolve discrepancies efficiently.
  • Managed large volumes of data efficiently and with great care on daily basis.

Education

High School Diploma -

Brainerd High School
Chattanooga, TN
01.2005

Skills

  • Accounts Receivable Analysis & Resolution
  • Claim Processing & Denial Management
  • Clinical leadership
  • Credit Balances & Refund Processing
  • Insurance Verification & Appeals
  • Financial Counseling & Patient Communication
  • HIPAA Compliance & Confidentiality
  • Microsoft Excel (VLOOKUPs, formulas, filtering, formatting)
  • Root Cause Analysis & Process Improvement
  • Accurate data entry
  • Knowledgeable in EPIC, Athena, NextGen, eCW, Azalea, Elations
  • High-volume transaction posting

Timeline

Refund Analyst

MedSrv
12.2024 - Current

Lead TextCare Specialist

One to One Health
05.2023 - Current

Medical Billing Coordinator

Healthcare Administrative Partners
05.2022 - 04.2024

Financial Counselor

MedSrv
04.2022 - 12.2024

Payment Poster

CHI Memorial
10.2017 - 07.2022

High School Diploma -

Brainerd High School

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