ASHLEY BROXTON-DERIUS
Lakeland,FL
Summary
Dynamic healthcare operations leader with expertise in managing and training diverse teams while optimizing care delivery and driving operational excellence. Successfully implemented process improvements that enhance efficiency, develop high-performing teams, and consistently achieve exceptional quality metrics across multiple locations. Commitment to fostering collaboration and innovation ensures outstanding patient care and organizational success. Proven ability to navigate complex challenges and deliver results in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Learning Trainer (T3)
Amazon Air
11.2023 - Current
- Lead weekly business reviews and metrics analysis for 100+ associates ensuring operational excellence
- Develop and implement standardized work procedures improving cross-functional efficiency
- Drive continuous improvement through data-driven decision making and root cause analysis
- Conduct regular quality audits and process improvement initiatives
- Mentored new trainers, enhancing their instructional techniques and knowledge retention strategies.
- Collaborated with management to align training initiatives with organizational goals and operational needs.
- Foster high-performing team culture through structured development programs
Scheduling Manager
Radiology and Imaging Specialists
02.2022 - Current
- Optimized workforce planning and capacity management for team of 30 remote/onsite staff
- Implemented metrics-driven performance management system reducing errors by 25%
- Coordinated with medical staff to ensure accurate scheduling of procedures and appointments.
- Monitored scheduling software performance, identifying areas for system upgrades or improvements.
- Evaluated scheduling outcomes, proposing adjustments to improve operational effectiveness.
- Created quality control measures improving patient satisfaction and access to care
- Developed and implemented scheduling protocols to optimize patient flow and resource allocation.
Clinical Administrative Assistant II
DaVita Lakeland South Dialysis
01.2021 - 01.2022
- Managed healthcare operations and care coordination for 150+ patients
- Implemented quality assurance protocols achieving 98% documentation accuracy
- Established scalable workflows improving operational efficiency
- Maintained regulatory compliance while optimizing patient care delivery
- Developed training materials ensuring consistent service standards
Patient Access Leadership
AdventHealth Hospital
01.2018 - 01.2021
- Progressive leadership roles in healthcare operations
- Led teams of 20+ specialists managing patient access and care coordination across multiple locations
- Worked effectively in fast-paced environments.
- Established cross-departmental protocols optimizing patient care delivery
- Led process improvement initiatives resulting in 40% faster resolution time
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science - Healthcare Administration
Purdue University Global
West Lafayette, Indiana07-2026
Skills
- Trainer coaching
- Collaborative learning
- Adaptive learning
- Facilitation techniques
- Time management
- Shift planning
- Customer relations
- Documentation skills
- Personnel management
- Performance reviews
Certification
- Healthcare Quality Management Experience
- Proven Track Record in Process Improvement
- Experience with Remote Team Management
- Multi-site Operations Leadership
- AHIMA Member since 2019
- SHRM Member since 2023
Timeline
Learning Trainer (T3)
Amazon Air
11.2023 - Current
Scheduling Manager
Radiology and Imaging Specialists
02.2022 - Current
Clinical Administrative Assistant II
DaVita Lakeland South Dialysis
01.2021 - 01.2022
Patient Access Leadership
AdventHealth Hospital
01.2018 - 01.2021
Bachelor of Science - Healthcare Administration
Purdue University Global
KEY QUALIFICATIONS ALIGNMENT
- Team Leadership: 5+ years managing remote and onsite healthcare teams of 20-100+ staff
- Process Excellence: Demonstrated success implementing LEAN principles and standardized workflows
- Business Analytics: Experience developing KPIs, conducting root cause analysis, and leading data-driven improvements
- Healthcare Operations: Proven track record optimizing patient care delivery and service excellence
- Change Management: Successfully led multiple organizational transformations and process implementations
- Quality Assurance: Consistent achievement of 98%+ accuracy in quality metrics
- Cross-functional Leadership: Extensive experience collaborating across departments to drive strategic initiatives