Ashley Buchanan
Fuquay-Varina
Summary
Hardworking and highly motivated individual who is eager to lend combined knowledge and skills to enhance any company. Operates well in both individual and team capacities, with a work ethic that quickly adapts to different processes and is devoted to giving every customer a positive experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Safelite Auto Glass
US
06.2025 - Current
- Scheduling
- Processed service requests using company software systems.
- Answered customer questions and provided accurate information regarding products and services.
- Help start the processes with filling insurance claims
- Data entry
- Resolved customer complaints promptly and efficiently.
Scanning Coordinator
FOOD LION
12.2024 - 05.2025
- Made sure all pricing and ad sets were displayed correctly throughout the store.
- Processed incoming mail and distributed it accordingly
- Developed and maintained relationships with vendors to ensure timely delivery of scanning services.
- Performed regular maintenance checks on scanners including cleaning rollers, replacing toner cartridges.
- Monitored daily workflow to prioritize tasks and ensure all deadlines were
- Assisted in preparation for inventory audits and scan audits
Deli Manager
FOOD LION
07.2022 - 12.2024
- Supervise deli staff and oversee daily operations to ensure customer satisfaction.
- Implement quality control measures to maintain food safety and freshness.
- Drive sales performance through effective merchandising and following department flow.
- Make weekly schedules.
- Manage and maintain a monthly inventory.
- Stocked and replenished merchandise according to store merchandising layouts.
- Trained new hires on food safety standards and proper handling of equipment.
- Performed daily opening and closing duties such as setting up displays, restocking shelves and taking out the trash.
- Provided excellent customer service by responding promptly to inquiries both in person and over the phone.
Certified Nursing Assistant
UNC CALDWELL
08.2019 - 06.2022
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Prepared residents for meals and assisted with feeding.
- Provided quality care to elderly patients in a long-term care facility setting.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
- Helped maintain a positive environment
- Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices
- Observed changes in patient status and response and immediately communicated concerns to nursing staff.
Education
Nursing Assistant -
Caldwell Community College and Technical Institute
USAssociates in In Arts -
Western Piedmont Community College
USSkills
- Customer service
- Problem-solving
- Data entry
- Time management
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Adaptability and flexibility
- Reliability
- Self motivation
- Leadership development
- Cross-selling
References
References available upon request
Timeline
Customer Service Representative
Safelite Auto Glass
06.2025 - Current
Scanning Coordinator
FOOD LION
12.2024 - 05.2025
Deli Manager
FOOD LION
07.2022 - 12.2024
Certified Nursing Assistant
UNC CALDWELL
08.2019 - 06.2022
Nursing Assistant -
Caldwell Community College and Technical Institute
Associates in In Arts -
Western Piedmont Community College