Ashley Buckley-Cole
Ashland,OH
Summary
Seasoned Secretary with several years of experience in high-volume office settings. Strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.
Overview
16
16
years of professional experience
Work History
Certified Nurse Assistant
UH Samaritan Medical Center
Ashland, OH
11.2023 - Current
- Ensured proper handling and documentation of samples for testing purposes.
- Reported any changes in a patient's condition immediately to the supervising nurse.
- Assisted nursing staff in formulating personalized care plans for patients.
- Efficiently managed call light responses, meeting the requests of both patients and their relatives.
- Tracked behavioral shifts in patients and communicated findings to the nurse.
- Recorded data in patient charts accurately and effectively.
Independent Stylist
Loxx Beauty Bar & Extentions
Mansfield, Ohio
08.2021 - Current
- Prepared records of client progress and services performed under care.
- Followed updated techniques to color and treat hair and produce consistent results.
Medical Assistant
Avita Health Systems Plastic Surgery
Mansfield, OH
10.2021 - 08.2022
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Educated patients about medications, procedures and physician's instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Front Desk Medical Receptionist
Avita Health Care Systems ENT
Mansfield, OH
03.2021 - 10.2021
- Called patients to confirm scheduled appointments and obtain additional details.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Checked patients in and out for appointments and collected co-payments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered insurance, demographics and health history into patient database.
- Informed patients of financial responsibilities prior to rendering services.
- Took messages from patients and promptly relayed to appropriate staff.
- Trained new staff on office procedures, insurance processes and medical terminology.
Chiropractic Receptionist
Acute Low Back Clinic
Mansfield, OH
11.2020 - 03.2021
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Processed patient payments and scanned identification and insurance cards.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Straightened up waiting room to maintain neat and organized space.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Gathered, transcribed and typed medical information into charts.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Salon Manager
Famous Hair
Ontario, OH
02.2009 - 06.2020
- Recruited, hired, and retained diversely talented team of salon professionals.
- Encouraged salon team growth and engagement and verified attendance in company-required training programs and classes.
- Managed salon supply inventory, including ordering product, managing orders within allocated budget, and ensuring consistent product availability.
- Reviewed and interpreted financial and operational reporting to evaluate performance.
- Improved operations by setting ambitious goals and strategizing plans to help each employee achieve personal and team targets.
Education
High School Diploma -
Madison Comprehensive High School
Mansfield, OH06.2009
Skills
- HIPAA Compliance
- Appointment Scheduling
- Procedure Assistance
- Multitasking and Prioritization
- Insurance verification
- Patient Relations
- Proper Sterilization Techniques
- Clear Communication
- Office administration
- Reception functions
- Record preparation
- Inter-office communications
- Filing experience
- Confidentiality
- Task prioritization
- Phone etiquette
- Mail distribution
- Verbal and written communication
- Cross-functional communication
- Data entry proficiency
- Meeting coordination
References
References available upon request.
Timeline
Certified Nurse Assistant
UH Samaritan Medical Center
11.2023 - Current
Medical Assistant
Avita Health Systems Plastic Surgery
10.2021 - 08.2022
Independent Stylist
Loxx Beauty Bar & Extentions
08.2021 - Current
Front Desk Medical Receptionist
Avita Health Care Systems ENT
03.2021 - 10.2021
Chiropractic Receptionist
Acute Low Back Clinic
11.2020 - 03.2021
Salon Manager
Famous Hair
02.2009 - 06.2020
High School Diploma -
Madison Comprehensive High School