Ashley Burns
Pilot Point,TX
Summary
With 10+ years of experience in service and sales industry, I am experienced in all areas of customer service and recognize each person’s contribution is crucial to the organization’s success.
Overview
6
6
years of professional experience
Work History
Concierge
The Links at PGA Apartment Complex
Frisco, TX
08.2025 - 11.2025
- Supported leasing consultants during apartment walkthrough, documenting maintenance needs and preparing units for new residents.
- Became familiar with and updated information in the Knock CRM and RealPage systems which enabled perspective renters to review apartment availability and amenities which increased leads for leasing consultants.
- Hosted a game night for residents.
- Received and delivered packages to residents and guests.
- Designed and scheduled events.
- Addressed service requests, responded to emergencies, maintained records, and performed inventory.
Bartender (Temporary position for a grand opening)
Launch Family Entertainment Center
Lewisville, TX
05.2025 - 08.2025
- Responsible for preparing accurate orders and serving beverages for customers.
- Maintaining a clean and organized bar, handling payments, and providing an excellent customer service to create a welcoming atmosphere.
Server, Waiter
3 Forks Fine Dining Steakhouse
Frisco, TX
06.2021 - 02.2025
- Experienced fine dining server skilled at providing exceptional service in upscale environments.
- Skilled in menu knowledge, wine pairing, and creating memorable dining experiences.
- Exceeded guest expectations at 3 Forks Steakhouse with exceptional reviews on Open Table.
- Reduced average guest wait times by communicating and planning with fellow service staff.
- Delivered exemplary dining experiences to guests daily, cultivating repeat business and enhancing guest satisfaction ratings.
Server, Waiter
Cheesecake Factory
Frisco, TX
08.2019 - 08.2021
- Delivered exemplary customer service based on positive client reviews.
- Trained new staff to meet restaurant standards, contributing to a cohesive team environment.
- Consistently surpassed sales targets, demonstrating a strong ability to drive revenue.
- Upsold appetizers, drinks, and entrees to cater to patrons' tastes and interests, boosting overall sales.
Education
BA - Biology and Spanish
Dallas Baptist University
Dallas, TXSkills
- Problem Solving
- Sales Negotiation
- Refunds and Exchanges
- Time Management
- Cross-selling
- Revenue Growth
Proficient in Spanish
- Customer Service
- Conflict Resolution
- POS Systems
- Staff Training
- Multi-tasking
- Organizational Skills
Timeline
Concierge
The Links at PGA Apartment Complex
08.2025 - 11.2025
Bartender (Temporary position for a grand opening)
Launch Family Entertainment Center
05.2025 - 08.2025
Server, Waiter
3 Forks Fine Dining Steakhouse
06.2021 - 02.2025
Server, Waiter
Cheesecake Factory
08.2019 - 08.2021
BA - Biology and Spanish
Dallas Baptist University