Ashley Bush
Moorhead,MS
Summary
Dynamic and compassionate Licensed Cosmetologist and Phlebotomist with a proven track record of enhancing patient and client satisfaction through expert care and interpersonal skills. At Delta Regional Medical Center, significantly improved patient comfort and trust. Excels in trend awareness and sanitation practices, leveraging social media to boost clientele by 20%. Demonstrates exceptional professionalism and ethical standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cosmetologist
Self-employeed
Moorhead, MS
01.2019 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
Phlebotomist Technician
Delta Regional Medical Center
Greenville, MS
09.2022 - 12.2023
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
- Provided excellent customer service while verifying patient information and insurance at registration.
- Maintained a clean and safe work environment, adhering to infection control policies and procedures.
Money Center Associate
Walmart
Greenwood, MS
08.2016 - 01.2019
- Reduced wait times by effectively managing multiple tasks simultaneously during peak hours.
- Supported management with various administrative duties including scheduling appointments, filing documents, and maintaining records for efficient operation of the branch office.
- Established strong customer relationships by offering personalized assistance with banking services and transactions.
- Conducted thorough research to resolve complex customer issues, resulting in positive feedback from clients.
- Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
- Performed various money center services to customers.
Phlebotomist
Greenwood Leflore Hospital
Greenwood, MS
08.2015 - 08.2016
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Server
Sodexo Food Service
Moorhead, MS
07.2008 - 12.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Phlebotomist
Bolivar Medical
Cleveland, MS
12.2023 - 07.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Phlebotomist
CSL Plasma
Gulfport, MS
10.2017 - 10.2018
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
Education
Cosmetologist - Cosmetology
Goshen Cosmetology School
Cleveland, MS05.2017
Phlebotomist Technician - Phlebotomist
CNA Creations Training School
Greenville, MS12.2014
High School Diploma - High School
Gentry High School
Indianola, MS05.2008
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Clear Communication
- Scheduling appointments
- Hair Styling
- Customer Consultation
- Professionalism and Ethics
- Sanitation Practices
- Client Consultations
- Product Knowledge
- Social Media Promotion
- Client Education
- Client consultation
- Decision-Making
- Styling Tools
- Hairstyling
- Trend Awareness
- Hair conditioning and styling
- Cosmetology
- Reflective listening
Websites
Certification
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
- Cosmetology License - State Board of Cosmetology.
Timeline
Phlebotomist
Bolivar Medical
12.2023 - 07.2024
Phlebotomist Technician
Delta Regional Medical Center
09.2022 - 12.2023
Cosmetologist
Self-employeed
01.2019 - Current
Phlebotomist
CSL Plasma
10.2017 - 10.2018
Money Center Associate
Walmart
08.2016 - 01.2019
Phlebotomist
Greenwood Leflore Hospital
08.2015 - 08.2016
Server
Sodexo Food Service
07.2008 - 12.2012
Cosmetologist - Cosmetology
Goshen Cosmetology School
Phlebotomist Technician - Phlebotomist
CNA Creations Training School
High School Diploma - High School
Gentry High School