Ashley Bush
Cincinnati,OH
Summary
Experienced with addressing customer inquiries and resolving issues in financial services environment. Utilizes problem-solving skills to enhance customer satisfaction. Track record of effective communication and teamwork.
Overview
10
10
years of professional experience
Work History
Financial Customer Service Representative
Fidelity Investments
Covington, KY
11.2024 - Current
- Delivered exceptional customer service by addressing client inquiries and resolving issues efficiently.
- Analyzed financial products to provide tailored solutions that met client needs and enhanced satisfaction.
- Educated clients on investment options, ensuring clear understanding of financial strategies and services offered.
Merchandising Service Teams
Lowes
Cincinnati, OH
02.2024 - 09.2024
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Met deadlines while maintaining high-quality deliverables.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
CRA
Fidelity Investments
Covington
09.2023 - 01.2024
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Excellent communication skills, both verbal and written.
Billing Representative
Charter Spectrum
Blue Ash
08.2022 - 09.2023
- Reviewed and solved account and billing discrepancies
- Assessed accounts for payment status
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
QA Inspector
ProAmpac
Cincinnati
08.2021 - 08.2022
- Enhanced production efficiency by implementing effective QA processes and procedures
- Served as a liaison between the QA team and external auditors during third-party audits or assessments, ensuring smooth communication throughout the process
- Maintained up-to-date knowledge of industry advancements by attending workshops, conferences, and other professional development opportunities related to quality assurance practices
- Evaluated effectiveness of corrective actions taken in response to identified quality issues, ensuring long-lasting improvements were achieved
- Ensured compliance with industry standards by diligently following inspection protocols.
Food Packer
MANE
Lebanon
06.2021 - 07.2021
- Wrapped and packed perishable food in boxes based on quality and quantity
- Checked food goods for quality to remove unwanted items and pack fresh goods
- Performed routine equipment maintenance for optimal machine performance, reducing unexpected downtime
- Trained new employees on proper food packing techniques and safety procedures, fostering a productive work environment.
Loader and Unloader
Fed Ex Ground
Independence
03.2021 - 07.2021
- Lifted and slid packages weighing up to 60 pounds on conveyor belts to transport items
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments
- Contributed to inventory management through accurate record-keeping of loaded and unloaded goods
- Optimized space utilization within storage areas, creating a more organized work environment for increased productivity.
Sales Associate
Ashley Furniture Homestore
Mason
08.2020 - 03.2021
- Answered customer questions about sizing, accessories, and merchandise care
- Provided positive first impressions to welcome existing, new, and potential customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Engaged with customers to effectively build rapport and lasting relationships
- Helped customers locate products and checked store system for merchandise at other sites.
Lead Operator
ADVICS-Ohio
Lebanon
01.2016 - 08.2020
- Extended life of equipment and maintained consistent performance with regular cleaning, lubrication and basic maintenance
- Prevented personnel injuries during plant maintenance by practicing diligent lockout-tagout processes
- Established strong working relationships with colleagues from different departments to facilitate collaboration and information sharing across functional areas
- Instituted positive work environment through effective inquiry response, delivery of constructive feedback and professional engagement
- Calibrated each machine at beginning of each shift
- Supported management decision-making by compiling operational and production data into daily logs.
Education
High School Diploma -
Springfield High School
IL06-2014
Skills
- Computer skills
- Organization
- Documentation
- Compliance awareness
- Financial literacy
- Teamwork
- Customer service
Timeline
Financial Customer Service Representative
Fidelity Investments
11.2024 - Current
Merchandising Service Teams
Lowes
02.2024 - 09.2024
CRA
Fidelity Investments
09.2023 - 01.2024
Billing Representative
Charter Spectrum
08.2022 - 09.2023
QA Inspector
ProAmpac
08.2021 - 08.2022
Food Packer
MANE
06.2021 - 07.2021
Loader and Unloader
Fed Ex Ground
03.2021 - 07.2021
Sales Associate
Ashley Furniture Homestore
08.2020 - 03.2021
Lead Operator
ADVICS-Ohio
01.2016 - 08.2020
High School Diploma -
Springfield High School