Ashley Bussard
West Newton,PA
Summary
Dynamic Patient Service Representative with a proven track record at Independence Health Care, excelling in customer service and HIPAA compliance. Enhanced patient satisfaction through effective communication and timely resolution of inquiries. Skilled in insurance verification, contributing to seamless care access while fostering a supportive environment for both patients and healthcare providers.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Independence Health Care
Irwin, PA
01.2022 - Current
- Assisted patients with scheduling appointments and managing inquiries effectively.
- Managed patient records using electronic health record systems to ensure data accuracy.
- Coordinated communication between patients and healthcare providers for seamless service delivery.
- Resolved patient concerns promptly, enhancing overall satisfaction and experience.
- Provided support in insurance verification processes to facilitate timely care access.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Kitchen Team Leader
Stonebrook Manor
Manor, PA
06.2020 - 01.2021
- Supervised kitchen staff to ensure high-quality food preparation and presentation.
- Developed and implemented efficient workflow processes for meal production.
- Trained new team members on safety protocols and kitchen equipment usage.
- Coordinated inventory management, ensuring timely stock replenishment of ingredients.
- Monitored food safety standards, maintaining compliance with health regulations.
Deli General Manager
Pilot Flying J Travel Center
Smithton, PA
05.2015 - 06.2020
- Led operational strategy to enhance customer service and streamline processes across multiple departments.
- Oversaw budget management, ensuring cost-effective operations while meeting profitability targets.
- Developed training programs to improve staff performance and reduce turnover rates.
- Implemented inventory control systems that optimized stock levels and minimized waste.
- Analyzed sales data to identify trends, driving targeted promotional initiatives and product offerings.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
High School Diploma -
Yough Senior High School
Herminie, PASkills
Customer service
HIPAA compliance
Insurance verification
Insurance verifying
Payment collection
Timeline
Patient Service Representative
Independence Health Care
01.2022 - Current
Kitchen Team Leader
Stonebrook Manor
06.2020 - 01.2021
Deli General Manager
Pilot Flying J Travel Center
05.2015 - 06.2020
High School Diploma -
Yough Senior High School