Ashley B. Wright
Summary
Results-driven Sales Professional with extensive expertise in lead generation, customer success, client relations, and cold calling. Demonstrated ability to build strong rapport with prospects, leading to successful upselling and significant revenue growth. Known for consistently exceeding job expectations while effectively meeting both customer and company needs. Strong communicator with a proven track record of developing lasting relationships and delivering exceptional service. Committed to leveraging sales strategies and insights to drive results and enhance overall customer satisfaction.
Overview
11
11
years of professional experience
Work History
Real Estate Agent
Freelance Realtor
Jacksonville, FL
01.2022 - Current
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
Health Concierge
Aetna
01.2021 - 01.2024
- Managed sensitive information with discretion, maintaining strict confidentiality in accordance with HIPAA regulations.
- Collaborated with healthcare providers to ensure timely delivery of services, enhancing patient outcomes.
- Educated patients on available resources and programs, empowering them to make informed decisions about their health.
- Additional plan details, benefit plan details, and member self-service tools.
- Utilizes all relevant information to effectively influence member engagement
- Build strong relationships and ensure client satisfaction
- Answers questions and resolves issues as a 'single-point-of-contact' based on phone calls, plan sponsors, PSS/ISO, members and provider
- Provides the customer with related information to answer the unasked questions.
Sales and Retention
ADT Security
Jacksonville, FL
01.2018 - 01.2021
- Proactively engage with customers to assess their security needs and promote appropriate solutions, achieving sales increases.
- Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction and retention, resulting in improvement in renewal rates.
- Utilize data analysis to identify trends and opportunities within the customer base, enhancing retention strategies and improving overall service delivery.
- Conduct follow-up calls and outreach to at-risk accounts, effectively addressing concerns and providing tailored solutions to retain their business.
- Collaborate with cross-functional teams to ensure seamless service delivery and prompt resolution of customer issues.
Customer Retention Sales Representative
Xfinity
01.2014 - 08.2018
- Engaged with customers to address concerns, assess needs, and promote retention strategies, achieving an increase in customer loyalty.
- Conduct inbound calls for at-risk customers, providing personalized solutions that align with their viewing preferences and budgets.
- Utilize data analytics to identify customer trends and develop targeted campaigns, resulting in improved retention rates and increased revenue.
- Collaborate with team members and management to enhance service delivery and address customer feedback, contributing to an improvement in overall customer satisfaction scores.
- Maintain detailed records of customer interactions, ensuring accurate follow-up and issue resolution.
Education
License Real Estate Agent - Florida License: 2022-SL3512443
First Class Real Estate School
01.2022
No Degree - Business Administration And Management
Florida State College At Jacksonville
Jacksonville, FL01.2014
High School Diploma -
Edward H. White High School
01.2011
Skills
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Contract Negotiation
- Works well independently
- Client-oriented
- Administrative Support
- Active Florida Real Estate License
- Property tours and inspections
- Lease drafting
- House showings
- Contracting
- Home inspections
- Type 45 wpm
- Time management
- Great communication skills
- Prospecting
- Relationship building
- Problem-solving
- Product knowledge
- Empathy
- Ability to learn new software
- Ability to meet deadlines
Timeline
Real Estate Agent
Freelance Realtor
01.2022 - Current
Health Concierge
Aetna
01.2021 - 01.2024
Sales and Retention
ADT Security
01.2018 - 01.2021
Customer Retention Sales Representative
Xfinity
01.2014 - 08.2018
High School Diploma -
Edward H. White High School
License Real Estate Agent - Florida License: 2022-SL3512443
First Class Real Estate School
No Degree - Business Administration And Management
Florida State College At Jacksonville