Ashley Cain
Fortville,IN
Summary
Accomplished professional in home care operations, known for exceptional communication and customer relationship management skills. Committed to fostering team development and enhancing operational efficiency through strategic improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Operations Supervisor
IU Health Home Care
Indianapolis, Indiana
11.2022 - 06.2026
- Supervised daily operations and workflow of home care services.
- Coordinated schedules for staff and patient visits to ensure efficiency.
- Trained new employees on policies and procedures for home care delivery.
- Assisted in developing operational strategies to enhance service quality.
- Communicated with healthcare providers to address patient care concerns.
- Conducted performance evaluations for team members to ensure compliance.
- Implemented process improvements to streamline home care operations efficiently.
- Identified areas where improvements could be made in order to enhance overall efficiency.
- Collaborated with senior management to develop long-term strategic objectives for business operations.
Administrative Account Manager
JD Resley and Associates
Indianapolis, Indiana
03.2022 - 11.2022
- Managed client accounts and maintained strong relationships for long-term success.
- Managed policy renewals and ensured compliance with regulatory standards.
- Assisted clients in understanding insurance options and coverage details.
- Liaised with underwriters to facilitate timely approvals for policies.
- Resolved client inquiries regarding policy status and claim processes promptly.
- Validated insurance and advised patients of benefits and coverage.
- Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
Account Coordinator
IU Health Plans
Indianapolis, Indiana
08.2018 - 03.2022
- Developed and maintained client relationships through regular follow-ups and meetings.
- Managed client relationships by providing timely responses to inquiries.
- Managed client accounts, addressing inquiries and providing timely support.
- Collaborated with cross-functional teams to enhance service delivery and satisfaction.
- Communicated with customers when issues arose to inform regarding problem resolution.
- Identified discrepancies in customer accounts, resolved issues promptly, and updated records accordingly.
- Contacted relevant personnel to escalate issues effectively.
Revenue Cycle Coordinator
IU Health Home Care
Indianapolis, IN
07.2015 - 08.2018
- Reviewed and resolved discrepancies in patient accounts.
- Managed insurance verification and authorization for patient services.
- Trained and supported new team members on revenue cycle procedures.
- Analyzed billing reports to identify trends and issues.
- Generated invoices for services rendered by the organization using specialized computer software programs.
- Responded to customer inquiries regarding their bills or payment plans in a professional manner.
- Worked collaboratively with other departments such as clinical staff to ensure accurate coding of services provided.
- Maintained current knowledge of health care reimbursement laws and regulations impacting billing practices.
- Researched and resolved complex claim issues with insurance companies.
- Provided customer service assistance in resolving billing disputes with insurance companies or other third parties.
Education
High School Diploma -
Hamilton Southeastern
Fishers05-2002
Skills
- Operational strategy
- Workflow management
- Process improvement
- Performance evaluation
- Staff training
- Customer relationship management
- Time management
- Desktops, laptops, and mobile devices
- Verbal and written communication
- Professional rapport
- Relationship management
Certification
- Life and Health Producer License
Timeline
Business Operations Supervisor
IU Health Home Care
11.2022 - 06.2026
Administrative Account Manager
JD Resley and Associates
03.2022 - 11.2022
Account Coordinator
IU Health Plans
08.2018 - 03.2022
Revenue Cycle Coordinator
IU Health Home Care
07.2015 - 08.2018
High School Diploma -
Hamilton Southeastern