Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tierra Sims

Https://www.linkedin.com/in/tierra-sims-20a614192/
Greensboro,NC

Summary

Developed versatile skills in dynamic business environment, focusing on enhancing operational processes and driving team performance. Demonstrated useful knowledge in project management and strategic planning, facilitating seamless workflow improvements. Seeking to leverage these transferrable skills to contribute effectively in a project management role.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
4
4
Certifications

Work History

Business Operations Supervisor

FedEx:Ground
Greensboro, NC
07.2021 - Current
  • Collected, organized and provided data to maintain program status and customer commitments.
  • Facilitated development and reporting of program metrics.
  • Participated in meetings and associated events to help define and achieve organizational objectives.
  • Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
  • Implemented cost-saving measures that reduced operational expenses by 6% , leading to a 10 % increase in net profits while maintaining service quality, resulting in a spike of 76.5 % customer satisfaction/retention.

Product Marketing and Sales Lead

GenTech
Raleigh, NC
05.2023 - 07.2024
  • Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
  • Boosted sales performance by 16% implementing strategic sales plans and effective team management.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients needs.
  • Developed comprehensive training programs for new hires to enhance team capabilities and performance.
  • Achieved consistent sales growth, setting and monitoring ambitious sales target. On a goal of at least 90% being able to achieve 81%.

Logistics Team Member

Amazon
Greensboro, NC
12.2019 - 07.2021
  • Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Developed and executed logistics plans for successful project completion, ensuring on-time deliveries and customer satisfaction.
  • Facilitated open communication between team members and management, fostering a transparent work environment that promoted accountability and trust.

Education

Bachelor of Science - Business Administration And Management

University of North Carolina At Greensboro
Greensboro, NC
08.2019 - 05.2023

Skills

Operational efficiency

Schedule coordination

Technical planning

Project resource assessment

Project planning and development

Logistics management

Staff training and development

Sales operations

Operational efficiency

Certification

Lean Six Sigma Certification - International Association for Six Sigma Certification.

Timeline

PMP - Project Management Professional

06-2025

Product Marketing and Sales Lead

GenTech
05.2023 - 07.2024

Business Operations Supervisor

FedEx:Ground
07.2021 - Current

Logistics Team Member

Amazon
12.2019 - 07.2021

Bachelor of Science - Business Administration And Management

University of North Carolina At Greensboro
08.2019 - 05.2023

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Tierra SimsHttps://www.linkedin.com/in/tierra-sims-20a614192/