Ashley Camacho
Mission,TX
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
12
12
years of professional experience
Work History
ADT Security Solutions Advisor
ADT Security
06.2021 - Current
- Responsible to grow business by providing solutions to existing as well as new client base
- Facilitated communication and collaboration between departments to help business function smoothly.
- Built and maintained relationships with clients to provide ongoing support.
- Create proposals for service agreements; test and inspections, preventative maintenance and central station monitoring
- Attract new customers to ADT organization and up-selling our already well-established client base through combination of outdoor field sales, phone sales, and direct marketing efforts
- Assist in marketing initiatives related to sales activities, including development of sales and business plans
- Demonstrate thorough understanding of company services through presentation to customers.
Lead Samsung Experience Consultant
2020 Companies
06.2019 - 04.2021
- Share product knowledge with customers while making personal recommendations
- Work closely with Best Buy management on ways to increase Samsung revenue in store
- Worked as team member to provided highest level of service to customers
- Manage daily sales goals
- Conduct/assist with carrier functions at Best Buy location
- Assist Market Manager in sales calls, travel to conduct training.
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
- Worked with internal matrix partners to triage issues and submit work requests.
- Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
- Utilized specialized software to capture and process data.
Testing Administrator
Prometric
01.2017 - 06.2019
- Maintain and apply expert knowledge of test center policies, practices, and procedures
- Greet examinees and verify identification
- Register and prepare candidate scorecards
- Continuously monitor candidates as they complete exams
- Resolve or report candidate issues with urgency.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Lead Retail Consultant
SPRINT
05.2012 - 08.2016
- Served as sales floor leader
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Oversaw sales floor with practiced eye and dedication to timely customer service.
- Consulted with customers to determine requirements and develop effective solutions to meet product, service or account issue needs.
- Analyzed problematic areas to provide recommendations and solutions.
- Meets or exceeds key performance objectives, including sales and customer satisfaction goals
- Accurately sets up accounts, so customers are ready to use their new devices and plans as soon as they leave the store
- Identifies right solutions for customer billing, technical and/or account issues.
- Built loyal customer base by cultivating and deepening relationships.
Education
Some College (No Degree) -
South Texas College
Mcallen, TXSkills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sales Management
- Negotiation
- Inside Sales
- Relationship Building
- Active listening
- Client engagement
- Training and mentoring
- Time management
Timeline
ADT Security Solutions Advisor
ADT Security
06.2021 - Current
Lead Samsung Experience Consultant
2020 Companies
06.2019 - 04.2021
Testing Administrator
Prometric
01.2017 - 06.2019
Lead Retail Consultant
SPRINT
05.2012 - 08.2016
Some College (No Degree) -
South Texas College