Dedicated Shift Manager with strong leadership and customer service skills. Successfully managed cash-control procedures, motivated teams, and resolved customer concerns, contributing to a positive dining experience.
Oversaw daily restaurant operations during assigned shifts, ensuring high standards of quality, service, cleanliness, and customer satisfaction. Supervised, coached, and motivated crew members to maintain productivity and efficient workflow. Conducted pre-shift planning, delegated responsibilities, and monitored team performance throughout the shift . Resolve customer concerns fast, accurate, and friendly service. Managed cash-control procedures, including cash drawer counts and shift financial responsibilities