Ashley Camp
Ogdensburg
Summary
Dedicated customer service representative with a strong focus on active listening, conflict resolution, and stress management. Proven ability to manage high-volume calls and resolve complex issues efficiently.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Aspira
Dallas
01.2018 - Current
- Delivered exceptional customer service through effective communication and active listening.
- Resolved customer inquiries using company policies and procedures efficiently.
- Supported team members in resolving complex customer issues and escalations to enhance overall service quality.
- Educated customers on product features and benefits to drive satisfaction.
- Managed high-volume calls while maintaining a positive attitude and professionalism.
- Executed follow-up calls to confirm customer satisfaction and address any lingering concerns post-support interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection and ordering.
- Collaborated with other departments to resolve complex problems, ensuring customer needs were effectively met.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Cashier
Walmart
Queensbury
10.2007 - 05.2008
- Handled cash, credit, and gift card payments accurately.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer transactions using point-of-sale systems efficiently.
- Delivered friendly and attentive customer service, contributing to positive shopping experience.
- Maintained cleanliness and organization of checkout area consistently.
- Resolved customer inquiries and concerns promptly and professionally.
- Worked with team members to streamline daily store operations and enhance overall efficiency.
- Assisted in stocking and organizing merchandise on sales floor.
- Managed cash register operations, ensuring accurate processing of payments across multiple methods.
Education
GED -
St. Lawrence County
Bosces04-2010
Skills
- Customer service
- Call center operations
- CRM software
- Order processing
- Sales support
- Live chat support
- Conflict resolution
- De-escalation techniques
- Troubleshooting
- Product knowledge
- Service standard compliance
- Script adherence
- Inventory management
- Microsoft office expertise
- Microsoft outlook
- Video conferencing
- Presentation creation
- Reading comprehension
- Strong teamwork
- Active listening
- Positive attitude
- Stress management
- Customer relations
Timeline
Customer Service Representative
Aspira
01.2018 - Current
Cashier
Walmart
10.2007 - 05.2008
GED -
St. Lawrence County