Ashley Caraballo
Northlake,TX
Summary
Results-driven professional with extensive experience in retail and call center environments. Demonstrates strong problem-solving abilities and effective communication skills, leading teams to exceed operational goals and enhance customer experiences.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Kissimmee, Florida
11.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted in managing daily store operations to ensure smooth workflow.
- Trained new employees on company policies and customer service standards.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained cleanliness and organization of the sales floor for safety compliance.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Call Center Representative
Care Dermatology and Skin Cancer Center
Kissimmee, Florida
05.2023 - Current
- Handled incoming calls, addressing inquiries about dermatological services and procedures.
- Assisted patients with appointment scheduling and confirmed details effectively.
- Processed insurance information, verifying coverage for dermatology treatments efficiently.
- Updated customer accounts, addresses and contact information within call management databases.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed patient records using electronic health record systems for accuracy and accessibility.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Collections Agent
Synchrony Bank
Altamonte Springs, Florida
05.2022 - 05.2023
- Managed customer accounts to ensure timely payment and resolution of outstanding debts.
- Communicated with clients to address inquiries and negotiate repayment plans effectively.
- Analyzed customer payment histories to identify trends and potential issues proactively.
- Educated customers on account terms, payment options, and potential consequences of non-payment.
- Maintained compliance with regulatory guidelines while handling sensitive customer information securely.
Office Manager
Rejuvinex Medical Center
Orlando, FL
04.2021 - 05.2022
- Coordinated office operations to ensure smooth daily functions.
- Supervised administrative team and provided training on office procedures.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Maintained medical records and ensured compliance with regulations.
- Organized inventory of medical supplies and managed procurement processes.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Cashier
Camp Humphreys, Korea, U.S. Army
Pyeongtaek, South Korea
04.2018 - 04.2021
- Verified player identification and managed cash transactions for slot payouts accurately.
- Dispensed funds for jackpots and player change at slot machines, ensuring accurate and timely transactions. for machine jackpots and change for player needs.
- Guided guests on game rules and payouts to enhance their gaming experience.
- Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
- Conducted regular cleaning and maintenance of slot machines to enhance player experience.
- Reported malfunctions and coordinated repairs with technical staff promptly.
- Documented daily machine activity and maintained logs for operational records.
Education
Associate of Science - License Practical Nurse
Universidad Del Este
Carolina, PR06-2015
Skills
- Inventory management
- Retail operations
- Point of sale systems
- Cash handling
- Staff scheduling
- Employee training
- Training and development
- Customer service
- Team leadership
- Effective communication
- Time management
- Store promotions
Languages
Spanish
Full Professional
Timeline
Assistant Store Manager
Family Dollar
11.2024 - Current
Call Center Representative
Care Dermatology and Skin Cancer Center
05.2023 - Current
Collections Agent
Synchrony Bank
05.2022 - 05.2023
Office Manager
Rejuvinex Medical Center
04.2021 - 05.2022
Cashier
Camp Humphreys, Korea, U.S. Army
04.2018 - 04.2021
Associate of Science - License Practical Nurse
Universidad Del Este