Ashley Carratura

• Ensured cleanliness and tidiness of residential spaces, and cooked meals for clients.
• Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
• Ensured the care and well-being of pets while owners were away
• Adhered to daily cleaning schedules and updated as needed based on demand.

• Opened and closed the gym during morning and night shifts. Ensured a high level of customer satisfaction by providing excellent service to guests at check-in.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner. Maintained efficient message handling operations on behalf of the manager
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Maintained client accounts by obtaining, recording and updating personal and financial information.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Successfully resolved account and membership issues by investigating and analyzing client complaints.

• Developed positive relationships with regular customers through friendly conversation.
• Developed an inviting ambiance while successfully delivering food and drink orders.
• Utilized POS system to total meal costs and add taxes for final bill calculation.
• Provided outstanding customer service by presenting menus, answering inquiries regarding menu items, and making personalized recommendations in order to create a positive dining experience.
• Effectively manages tables and takes orders, consistently paying attention to details
• Greeted guests and gathered information to seat groups or place on waitlist.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Resolved customer service and food-related issues to maintain guest satisfaction.
• Thrives in fast-paced environments by providing exceptional customer service as a dedicated and personable waitress.
• Coordinated dining room staff workflow to foster prompt and courteous service.
• Performed basic math calculations when computing bills for customers' meals.

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.
• Presented and showcased jewelry to customers successfully.
• Demonstrated exceptional sales skills in promoting and selling TJ Maxx credit cards.
• Adjusted inventory records based on physical counts and investigation of variances.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.

• Helped with purchases and signed customers up for rewards program.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.
• Utilized effective sales techniques to showcase and promote jewelry to customers
• Performed duties within the garden shop division.

Provided exceptional customer service

• Built and maintained productive relationships with employees.