Ashley Carroll
Canton,GA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
9
9
years of professional experience
Work History
Key Lead Trainer
Chicken Salad Chick
Woodstock , GA
05.2024 - Current
- Assisted with the development of learning objectives and course outlines for each training session.
- Provided feedback to participants regarding their performance during the training sessions.
- Coached staff members on best practices for delivering effective instruction techniques.
- Ensured all dishes were prepared according to restaurant standards.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Participated in training sessions for new employees when needed.
- Monitored expiration dates on food items for freshness assurance.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Looked for ways to go above and beyond job requirements.
- Trained new team members using approved training materials and information.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Head Cashier
The Home Depot Inc
Cartersville , GA
07.2020 - 03.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Front Desk Receptionist
Massage Envy Spa
Acworth, GA
06.2017 - 02.2019
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Signed for packages, recorded deliveries and distributed to personnel.
Call Center Representative
The Echelon Group
Woodstock, GA
04.2016 - 04.2017
- Developed effective working relationships with team members across multiple departments.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while up selling additional products when appropriate.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
Education
High School Diploma -
Sequoyah High School
Canton, GA05-2009
Skills
- Team Management
- Training Needs Analysis
- Feedback Analysis
- Organizational Leadership
- File Organization
- Office Organization
- Customer Service
- Appointment confirmation
- Cash Handling
- Office Administration
- Guest Relations
- Hospitality services
- Scheduling
- Bookkeeping
- Scheduling appointments
- Problem-solving skills
- Filing
Timeline
Key Lead Trainer
Chicken Salad Chick
05.2024 - Current
Head Cashier
The Home Depot Inc
07.2020 - 03.2021
Front Desk Receptionist
Massage Envy Spa
06.2017 - 02.2019
Call Center Representative
The Echelon Group
04.2016 - 04.2017
High School Diploma -
Sequoyah High School