Ashley Carter
Detroit
Summary
Dependable Accounts Payable Analyst with a proven track record at Comerica Bank, adept at enhancing operational efficiency and vendor relations. Skilled in accounts payable and medical billing, I excel in problem-solving and compliance, driving improvements that streamline processes and ensure accuracy in financial transactions.
Overview
14
14
years of professional experience
Work History
Accounts Payable Analyst
Comerica Bank
Southfield
02.2017 - 08.2025
- Managed daily A/P operations and maintained vendor relations to ensure timely and accurate processing of invoices, purchase orders, expense reports, and payment transactions.
- Managed vendor inquiries, reconciled statements, and resolved discrepancies, ensuring accurate and efficient handling of supplier accounts.
- Identified process inefficiencies, implemented improvements to save time and reduce manual intervention, and assessed current practices to recommend enhancements.
- Conducted monthly closing processes, accruals, and journal entries, and assisted with quarterly and year-end financial audits, and annual reports.
- Managed supplier finance and non-finance data in SAP and Oracle, including the creation and modification of the Chart of Accounts and vendor data management.
Flight Operations Agent
WestJet Airlines
Chicago
01.2015 - 01.2017
- Arranged flights, insurance, and accommodations using booking software.
- Collected and processed payments.
- Advised clients on travel arrangements, e.g.,. Visas and passports.
- Kept clients up to date with any changes.
- Conducted pre-flight checks, briefed passengers on safety, ensured compliance, secured the cabin, and managed emergencies like fires or medical incidents.
- Administered first aid, directed evacuations, and provided calm reassurance during turbulence or unexpected situations.
- Payment Processing: Collect payments for excess baggage fees, ticket upgrades, and other charges, providing accurate receipts.
- Safety Compliance: Maintain a thorough understanding of safety and security regulations, and ensure their implementation during passenger interactions.
- Problem Resolution: Address passenger concerns, resolve issues, and escalate complex problems to supervisors or management, as needed.
- Administrative Tasks: Perform routine administrative duties, such as data entry, filing, and record-keeping, related to passenger transactions.
Credential Specialist
Aetna Medicaid
Detroit
12.2011 - 06.2014
- Resolved claims by approving or denying documentation, calculated benefits due, and determined compensation settlement.
- Examined insurance claims to uncover evidence of fraud.
- Investigated insurance claims through interviews and assessments.
- Prepared reports, correspondence, and documents in a clear, concise, detailed, and comprehensive manner.
- Researched the terms and stipulations of insurance policies and authorized and processed claims once the amount of the claim payout has been determined.
- Ensured legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations.
- Researched and resolved claim edits, pended claims, and denials through system investigation and internal/external contact.
- Verified procedure (CPT) and diagnosis (ICD) codes, updated member, provider, and policy information in systems.
- Utilized claims processing systems (like FACETS) to manage data, document decisions, and maintain organized claim records.
- Adamantly used software systems like Guidewire, Duck Creek, and ClaimVision for efficient claim handling.
Education
Associate of Arts - Business Communication
Northern Illinois University
Dekalb, IL05.2015
Skills
● Accounts Payable
● Medical Billing
- Insurance verification
- Administrative experience
Timeline
Accounts Payable Analyst
Comerica Bank
02.2017 - 08.2025
Flight Operations Agent
WestJet Airlines
01.2015 - 01.2017
Credential Specialist
Aetna Medicaid
12.2011 - 06.2014
Associate of Arts - Business Communication
Northern Illinois University