MICHAEL DALLAS
Cleveland,MS
Summary
Detail-oriented Accounts Payable Analyst with a strong background in financial management, customer service, and administrative support. Proven ability to manage high volumes of transactions accurately and efficiently while maintaining positive relationships with vendors and internal stakeholders. Excellent analytical, problem-solving, and communication skills with a commitment to improving processes and increasing operational efficiency.
Overview
12
12
years of professional experience
Work History
Accounts Payable Analyst
Delta State University
Cleveland , MS
2023.02 - Current
- Managed and processed accounts payable transactions, ensuring accuracy and timely payments
- Reconciled vendor statements and resolved discrepancies
- Maintained accurate records of all transactions and prepared financial reports
- Worked closely with vendors to resolve payment issues and build strong relationships
- Assisted in month-end closing processes and supported the finance team with various accounting tasks.
Assistant Branch Manager
Republic Finance
Greenwood , MS
2022.02 - 2023.01
- Maintained customer satisfaction using relationship-driven approaches and strong conflict mediation skills
- Enhanced team performance by recruiting, hiring, and training qualified staff members
- Supported portfolio growth by identifying opportunities to deepen relationships, increase client acquisition, and improve service levels
- Oversaw customer experience within the branch, assessing customer and employee feedback to identify opportunities for improvement
- Mitigated financial risks with proper safeguards against criminal and fraudulent activity or exposure
- Established staffing schedules, monitored compliance, and evaluated employee performance.
Bank Loan Officer
Statewide Federal Credit Union
Cleveland , MS
2020.04 - 2022.02
- Managed credit reports, reference checks, and information needed to evaluate loan applicants
- Assisted underwriters with approval or denial decisions by providing necessary information and reports
- Developed calling programs and prospect lists to solicit new business relationships
- Identified and developed new business opportunities and sales leads
- Responded promptly to inquiries and requests from customers and other bank personnel
- Assessed applicants' loan requirements through in-depth interviews.
Customer Service Representative
Cricket Wireless
Cleveland , MS
2018.12 - 2020.01
- Answered customer questions about policies and procedures with a friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Handled various concerns, set appointments, and closed sales through inbound calls
- Enhanced customer satisfaction with fast, knowledgeable service.
Biological Science Technician
USDA
Stoneville , MS
2014.05 - 2020.01
- Conducted measurements, including height and weight, on compounds for use in animal feed
- Managed operational programs, including greenhouses, nurseries, and livestock production
- Adhered to laboratory protocols to maintain equipment and ensure safety
- Kept detailed records of work performed and oversaw experiments
- Maintained proper inventory levels by placing orders for equipment and supplies.
Sales Associate
TJ Maxx and Associates
Greenville , MS
2012.05 - 2014.04
- Assisted customers with navigating the store, completing sales, and processing returns
- Resolved concerns using strong communication and conflict management skills
- Created memorable customer experiences by offering personalized sales support
- Demonstrated selling experience in a fast-paced, service-oriented retail setting
- Built attractive displays and merchandised products.
Education
Bachelor of Science (B.S.) - Exercise Science -
Delta State University
05.2017
High School Diploma -
Leland High School
05.2012
Skills
- Accounts Payable Management
- Financial Reporting
- Vendor Relations
- Invoice Processing
- Reconciliation
- ERP Systems
- Data Entry
- Analytical Skills
- Problem-Solving
- Strong Communication
- Time Management
- Customer Service
- Accounts Payable Software
- Payment Scheduling
- Petty cash management
- Expense Tracking
- Problem Resolution
- Budget monitoring
- Account Reconciliation
- Purchase Orders
- Accounts Payable
- Accounts Receivable
- Data Analysis
Timeline
Accounts Payable Analyst
Delta State University
2023.02 - Current
Assistant Branch Manager
Republic Finance
2022.02 - 2023.01
Bank Loan Officer
Statewide Federal Credit Union
2020.04 - 2022.02
Customer Service Representative
Cricket Wireless
2018.12 - 2020.01
Biological Science Technician
USDA
2014.05 - 2020.01
Sales Associate
TJ Maxx and Associates
2012.05 - 2014.04
Bachelor of Science (B.S.) - Exercise Science -
Delta State University
High School Diploma -
Leland High School
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