Ashley Carver
Waynesville,NC
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and loyalty at Lowes, adept in cash handling and customer service excellence. Demonstrated ability to mentor new staff, streamline checkout processes, and resolve conflicts professionally, significantly boosting sales and team performance. Balances patience and empathy with meticulous attention to detail for superior service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier/front End Sales Associate
Chic-Fil-A
Waynesville, NC
01.2019 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Demonstrated flexibility by accommodating varied shifts and contributing to organizational needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Restocked and organized condiments, utensils, napkins and other items in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Sales Associate
Lowes
Clyde, NC
04.2016 - 10.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Education
Herbal/Botanical Medicine
University of Minnesota
Online Program 4 Years - Nursing
Haywood Community College
Clyde, NC1 Year - Computer Science
College of Southern Maryland
La Plata, MDSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Product restocking
- Attention to detail
Certification
Nurse Aid
Phlebotomy
Botanical/Herbal Medicine
Timeline
Cashier/front End Sales Associate
Chic-Fil-A
01.2019 - 04.2019
Sales Associate
Lowes
04.2016 - 10.2017
Herbal/Botanical Medicine
University of Minnesota
4 Years - Nursing
Haywood Community College
1 Year - Computer Science
College of Southern Maryland