Ashley Cason
Claims Adjuster
Lewisville,TX
Summary
Motivated and skilled Claims Adjuster with expertise in customer service, complaint resolution, and loss mitigation. Strong leader with exceptional communication and problem-solving abilities. Committed to enhancing team performance and achieving organizational goals. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Claims Adjuster Assistant
Pilot Catastrophe Management Solutions, Inc
04.2023 - Current
- Investigate and assess auto and property damage claims, ensuring accurate evaluation and fair settlements
- Provide exceptional customer service during the claims process, ensuring client satisfaction
- Effectively resolve complaints and inquiries, maintaining a high level of professionalism
- Collaborate with external parties, such as vendors and repair shops, to streamline claims processing
- Maintain accurate records and documentation for each claim.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies and issued payouts to claimants.
- Negotiated favorable settlement terms for complex property loss situations involving multiple parties or competing interests.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs
Team Lead Mortgage Customer Service Advisor
First United Bank & Trust
05.2022 - 03.2023
- Being a liaison between the customer and departments including Loss Mitigation, Escrow, Foreclosure, Bankruptcy, Insurance, Cashiering, and other operations' groups as necessary
- Be the primary contact for customers and being team lead to 10 call center representatives while providing exceptional customer service and making inbound and outbound calls up to 200 daily.
- Ensure all loans 60+ days delinquent, where given options or loss mitigation options to prevent foreclosure through loan modifications, repayment plans, short sales, or Deed in Lieu.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Funder
Kubota Tractor Corporation
01.2022 - 04.2022
- Overseeing daily operations. Responsibilities include successfully managing complex, late-stage accounts and processes including bankruptcy, legal, deceased, fraud, repossession, asset disposition, charge off and lease maturity management.
- Optimized the Lifetime Value (LTV) of 120+ monthly customers.
- Collaborated with CS manage to create 12 key CSS checklist to manage the client life cycle.
- Handled difficult and complex customer complaints, resolving issues within 4 minutes, on average.
- Communicate with customers, dealers and vendors to work towards account resolution.
- Effectively manage internal or external escalations including complex customer, dealer and vendor contacts and process or policy inquiries.
Mortgage Closer
Focus Fulfillment
11.2020 - 12.2021
- Maintained a high level of accuracy and professionalism while managing a large caseload of loans, consistently meeting or exceeding performance targets.
- Enhanced customer satisfaction with timely and accurate mortgage closings, maintaining a professional demeanor throughout the process.
- Collaborated closely with underwriters, processors, and title companies for seamless loan closing experiences.
- Maintain a high level of customer service, communication, and professionalism with both internal and external parties while following up with Loan Officers and Processors for missing documents.
- Reviewed titles, HUD statements, title commitments, purchase contracts, tax certification, assets and payoff, insurance and flood zone certifications to meet closing standards for each property.
- Preparing 10 to 20 closing documents, initial and final CDs for clients which includes balancing the CD and review final closing package and submit wire requests to warehouse banks.
- Maintaining a pipeline of 30 clients within required turn times of 48 hours of submission using Share file and IDS system.
Post Closer
Solidifi Title
10.2019 - 10.2020
- Reviews full collateral packages with the original notes according to the Post-Closing Pre-Note-Shipment Audit checklist to verify that they are executed correctly and resolves errors as they occur.
- Communicates with the investors and responds to any questions if they find any errors into all phone calls and emails within stated SLAs.
- Keep a high level of communication with all clients, borrowers, and third parties involved in closing transactions for region 1 which includes 13 states. Knowledge of guidelines for Conventional, FHA and VA loans.
- Work independently and manages pipeline of 50 to ensure deadlines and production goals are met, cut and processed checks and mailed correspondence.
- Ensured compliance with industry regulations and company policies during the loan closing process.
Caseworker/Paralegal Specialist
U.S. Small Business Admin - Office Of Disaster Assistance
01.2017 - 01.2018
- Assist Attorneys with closing, disbursing of loans, managing loan portfolios of 250 files, reaching out to browsers via email, letter, and phone to request proof of ownership for loan closing and working on special projects as assigned.
- Performs legal reviews of executed documents such as Deeds to property, Trust Agreements Homeowners Insurance, Auto Insurance, Titles, and to ensure they comply with the terms and conditions of the Loan Authorization and Agreement.
- Trained new team members by relaying information on company procedures and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Auditing and reviewing teams case files concerning obligations, loan closings, document preparation, disbursement of disaster loans and other work completed to evaluate the accuracy and completeness of the work performed.
Loan Review Analyst
Amerihome Mortgage
09.2016 - 09.2017
- Responsible for the pre-purchase review of a pipeline of 35 Conventional, Non-Conforming, FHA, and VA loan files daily to ensure file contains all required documentation, meets acceptable regulatory standards, and compliance with established guidelines.
- Using an inventory checklist to ensure loan files are complete and accurate while verifying accuracy clearing predicates and conditions between LOS and LMS systems.
- Accurately reviewing all mortgages loan documents and routing collateral files to UW, Funding, Correspondence, and Conditions.
- Increased the accuracy of risk assessments through rigorous data analysis and evaluation by identified discrepancies in financial records.
Education
Bachelor of Science -
University of Phoenix
Dallas, TX 05.2021 - 05.2025
High School Diploma -
Hickman Mills High School
Kansas City, MO 08.1999 - 05.2003
Claims Adjuster - Reciprocal Texas All-Lines Adjuster License
Texas Department of Insurance
Dallas, TX 05.2022 - 09.2022
Skills
Complaint Resolution
Insurance policy coverage knowledge
Legal Compliance
Data Analysis
Verbal and Written Communication
Regulatory Compliance
Claims Investigations
Investigate Property Damage
Damage Itemization
Automobile Claims Specialist
Claims Investigation
Caseload Management
Claims Processing
Claim Form Analysis
Claims adjustment
Microsoft Office Suite
Certification
Texas Department of Insurance - Reciprocal Texas All-Lines Adjuster License, 09/01/22
Claims Management Systems
- Encompass
- ResWare
- Snap Docs
- MSP
- ShareFile
- IDS
- SharePoint
- Finesse
- Genesys/TelePath
- Claims Pro
References
Available upon request.
Timeline
Claims Adjuster Assistant
Pilot Catastrophe Management Solutions, Inc
04.2023 - Current
Team Lead Mortgage Customer Service Advisor
First United Bank & Trust
05.2022 - 03.2023
Claims Adjuster - Reciprocal Texas All-Lines Adjuster License
Texas Department of Insurance
05.2022 - 09.2022
Funder
Kubota Tractor Corporation
01.2022 - 04.2022
Bachelor of Science -
University of Phoenix
05.2021 - 05.2025
Mortgage Closer
Focus Fulfillment
11.2020 - 12.2021
Post Closer
Solidifi Title
10.2019 - 10.2020
Caseworker/Paralegal Specialist
U.S. Small Business Admin - Office Of Disaster Assistance
01.2017 - 01.2018
Loan Review Analyst
Amerihome Mortgage
09.2016 - 09.2017
High School Diploma -
Hickman Mills High School
08.1999 - 05.2003
Texas Department of Insurance - Reciprocal Texas All-Lines Adjuster License, 09/01/22
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