Dustin Herron
Gilbert,AZ
Summary
Accomplished Property Claims Adjuster with 4 years of expertise in analyzing and determining property claims coverages based on policy language, endorsements, and exclusions. Known for outstanding organizational abilities and a compassionate approach, skilled at obtaining and communicating evidence to facilitate efficient claims processing.
Overview
12
12
years of professional experience
17
17
Certifications
2
2
Languages
5
5
P&C Adjusters State Licenses
Work History
Independent Daily Property Claims Adjuster
Global Risk Solutions, Pilot Catastrophe
10.2021 - Current
- Conducted average of 50 monthly thorough property inspections to document damages, enabling precise claim evaluations for National General, ASI/Progressive, Assurant, and American Standard Insurance Carriers.
- Negotiated favorable settlement terms for complex property loss situations involving multiple parties or competing interests.
- Established reputation for sound decision-making and exceptional customer service, contributing to positive feedback from both clients and colleagues within company.
- Coordinated with other departments as needed to support claim resolution efforts, including working closely with claims examiners to address policy-related questions and report accuracy.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
Independent Daily Property Claims Adjuster
Sedgwick CMS, Prestige Claims Services, IAS/Davies
08.2021 - Current
- Exercised proper judgment and decision making to analyze over 500 claims in 2023-2024 for USAA, Nationwide, ASI/Progressive and Standard Casualty Insurance.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Expedited field inspections, enhancing claim processing efficiency and achieving timely resolution to variety of property claims.
- Significantly reduced disputes by assisting policyholders in understanding coverages, policy terms, and conditions throughout claims process.
- Generated detailed Xactimate estimates and comprehensive general loss reports with strict adherence to carrier guidelines.
Level III Homeowner Claims Examiner/Property Desk Adjuster
CSAA Insurance Group, A AAA Insurer
08.2020 - 07.2021
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Interpreted policy provisions, endorsements, and exclusions to accurately determine coverage for claims.
- Served as mentor to junior examiners, sharing expertise and providing guidance on best practices within field of claims examination.
- Identified opportunities for subrogation recovery through careful analysis of third-party liability cases, facilitating successful recoveries from at-fault parties or their insurers.
- Directed claims negotiations within allowable limit of $150,000 and supported successful litigations for advanced issues.
Senior Estimator - Property Damage Restoration
Quick Restore, LLC.
02.2018 - 08.2020
- Performed over 1500 inspections for residential property damage claims, encompassing thousands of cases involving water, fire, and wind perils, all for insurance purposes.
- Contributed to company-wide process improvements by sharing insights and best practices gleaned from 10 years of experience in property damage restoration.
- Achieved and sustained consistent 35% profit margin per estimate through meticulous attention to detail in estimating processes.
- Used Xactimate Estimating Software to create estimates and supplements quickly and accurately and make estimates easily understandable and shareable.
- Collaborated with 8 other departments and insurance adjusters to access all necessary information and expertise to create comprehensive estimates for covered property claims.
Restoration Project Manager - Residential Claims
Hyperbuilt, LLC.
03.2014 - 02.2018
- Effectively managed up to 60 reconstruction projects simultaneously by prioritizing tasks based on urgency, resource availability, and alignment with organizational objectives.
- Facilitated adjustments through change orders and Xactimate supplements, ensuring alignment with insurance coverage and policyholder preferences.
- Coordinated scheduling for up to 4 repair projects daily, involving 2 to 10 trades per claim, to ensure efficient completion and adherence to project timelines.
- Established effective communication among Insurance Adjusters, management, and team members for enhanced collaboration and successful project completion.
- Sourced, vetted, and managed subcontractors, in-house crews, and skilled trades within budget to achieve project goals.
Water Mitigation Technician
Titan Restoration Of Arizona
01.2012 - 03.2014
- Improved drying time by utilizing advanced equipment such as air movers, dehumidifiers, and moisture meters.
- Delivered superior customer service to 500+ insureds, offering expert guidance on post-mitigation steps to ensure complete satisfaction.
- Collaborated with insurance adjusters, documenting losses and ensuring timely claim processing for claimants.
- Enhanced homeowner satisfaction by promptly addressing water damage concerns and providing efficient mitigation solutions, exceeding management-set performance targets for overall company success.
- Continuously expanded industry knowledge through professional development courses and attainment of 5 IICRC certifications in water mitigation techniques.
Education
High School Diploma -
06.2002
Skills
- Claims Investigation
- Insurance policy knowledge
- Coverage Determination
- Property Damage Assessment
- Excellent time management skills
- Estimating Repair Costs
- Risk Management
- Excellent people skills
- Critical Thinking
- Report Writing
Certification
- P&C Insurance Adjusters License - Arizona, Texas, Nevada, Utah, Indiana - 2021-2024
- Carrier Estimatics & Policy Certifications - USAA, State Farm, Progressive, Wellington, Markel, SWBC, TWIA/TFPA.
- Professional Development Certifications - Xactimate Level 1 Certification, Xactimate Level 1 & 2 Class LIVE IN-PERSON Certification, IICRC Water Restoration Technician, IICRC Applied Structural Drying, ECS - Fire Catastrophe, CA Fair Claims, Commercial Field Inspection Course Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Contract WorkFull TimeWork Location
On-SiteRemoteHybridSoftware
Xactimate
Xactanalysis
FileTrac
Claims Assist
Hover/Eaglview
ClaimsXperience
Timeline
Independent Daily Property Claims Adjuster - Global Risk Solutions, Pilot Catastrophe
10.2021 - Current
Independent Daily Property Claims Adjuster - Sedgwick CMS, Prestige Claims Services, IAS/Davies
08.2021 - Current
Level III Homeowner Claims Examiner/Property Desk Adjuster - CSAA Insurance Group, A AAA Insurer
08.2020 - 07.2021
Senior Estimator - Property Damage Restoration - Quick Restore, LLC.
02.2018 - 08.2020
Restoration Project Manager - Residential Claims - Hyperbuilt, LLC.
03.2014 - 02.2018
Water Mitigation Technician - Titan Restoration Of Arizona
01.2012 - 03.2014
Coalinga High School - High School Diploma,
- P&C Insurance Adjusters License - Arizona, Texas, Nevada, Utah, Indiana - 2021-2024
- Carrier Estimatics & Policy Certifications - USAA, State Farm, Progressive, Wellington, Markel, SWBC, TWIA/TFPA.
- Professional Development Certifications - Xactimate Level 1 Certification, Xactimate Level 1 & 2 Class LIVE IN-PERSON Certification, IICRC Water Restoration Technician, IICRC Applied Structural Drying, ECS - Fire Catastrophe, CA Fair Claims, Commercial Field Inspection Course Certification
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