Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Castillo

San Antonio

Summary

Dynamic excelling in sales support and customer retention through active listening. Recognized for consistently exceeding performance metrics, have a leverage strong audit preparation skills to drive compliance and operational efficiency. Committed to enhance relationships that client satisfaction.

Overview

9
9
years of professional experience

Work History

Cross-Skill Specialist

JPMorgan Chase
03.2023 - Current
  • Resolve customer needs with timely and accurate resolution.
  • Helped meet demands with improved systems or procedures.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition within the team.

Assistant Branch Manager

First Convenience Bank
10.2019 - 10.2022
  • Enforced branch compliance with audit and regulatory procedures.
  • Oversaw individual accountability for cash handling.
  • Recruited staff members and oversaw training programs.
  • Reviewed employee job performance and contribution during performance appraisal.
  • Communicated and implemented new ideas and strategies to improve sales and marketing.
  • Drove deposit growth by promoting bank products and services to obtain objectives.

Service Advisor

Charlie Clark Nissan
03.2019 - 09.2019
  • Took notes and recorded information about product issues facing customers.
  • Built sustainable relationships and trust with customers accounts using open and interactive communication.
  • Followed repair order processes and instructions to complete orders on time.

Shift Manager

Don Carbon
07.2016 - 09.2019
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
  • Coordinated with suppliers to receive deliveries on time and transport delivered products to correct facility locations.
  • Set employee schedules and made staffing adjustments to get shifts covered.

Education

Associate of Science - Business Accountancy

New Mexico State University
Las Cruces, NM

Skills

  • Sales Support
  • Audit Preparation
  • Adaptable to Changing Conditions
  • Cash Flow and Reconciliation
  • Active listening
  • Call center experience

Timeline

Cross-Skill Specialist

JPMorgan Chase
03.2023 - Current

Assistant Branch Manager

First Convenience Bank
10.2019 - 10.2022

Service Advisor

Charlie Clark Nissan
03.2019 - 09.2019

Shift Manager

Don Carbon
07.2016 - 09.2019

Associate of Science - Business Accountancy

New Mexico State University

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Ashley Castillo