Gabriel Muniz
Deltona,FL
Summary
Top performing specialist that provides strong empathy and is dedicated to provide best quality customer service that makes me stand out with a human touch. Fast paced worker that meets handle time each month to firms satisfaction and requirements. Looking forward to grow with the company and providing the best experience to reach higher levels of responsibilities within the firm
Overview
4
4
years of professional experience
Work History
Cross Skill Specialist 1
JPMorgan Chase
Heathrow FL
03.2023 - Current
- Provide best quality customer service to the customers I help
- Taking calls from customer service and collections as a cross function specialist to meet the firms needs.
- De-escalate a customers bad experience
- Resolving customer concerns in a timely manner
- Assisting customers with their credit cards by determining the best approach for payment methods
Chase Sapphire Credit Card Specialist 1
JPMorgan Chase
Heathrow FL
08.2022 - 03.2023
- Quickly resolving customer concerns in a fast paced environment
- Provide assistance related to account inquiries, card replacements
- Analyze patterns of the transactions to determine fraud activity on the account
- Informed customers of self service options that would assist the customer with future concerns
Education
High School Diploma -
Seminole High School
Sanford, FL05-2017
Skills
- Active Listening
- Provide Empathy
- Confident
- Fast Paced
- Strong Communication
- Provides support
- customer relations
- Time management
Timeline
Cross Skill Specialist 1
JPMorgan Chase
03.2023 - Current
Chase Sapphire Credit Card Specialist 1
JPMorgan Chase
08.2022 - 03.2023
High School Diploma -
Seminole High School